Donna Rice
Quinton,VA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bon Secours Urgent Care
Glen Allen, VA
03.2021 - Current
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Maintained records management system to process personnel information and produce reports.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
Urgent Care Registered Nurse
Bon Secours Urgent Care
Glen Allen, VA
03.2014 - 03.2021
- Assessed patient conditions, implemented care plans and reassessed conditions continuously.
- Educated patients about preventative measures to reduce the risk of illness or injury.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Initiated appropriate emergency interventions during life threatening situations.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Maintained accurate documentation of patient records according to hospital policies and procedures.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Monitored vital signs, administered medications, and provided patient education.
- Provided emergency medical care to patients in an urgent care setting.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Emergency Room Registered Nurse
Bon Secours Memorial Regional Medical Center
Mechanicsville, VA
08.2004 - 03.2014
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Treated patients by administering various types of medications and therapies.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Responded quickly to life-threatening situations while maintaining composure under pressure.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Monitored patient conditions to identify concerning changes and mitigate symptoms.
- Performed comprehensive assessments of patients presenting with a wide range of acute conditions in a high-volume emergency department.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained accurate records of patient care services rendered utilizing the electronic medical record system.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds.
- Managed patient triage, prioritizing care based on severity of condition and available resources.
- Provided emotional support for patients during stressful times.
- Ensured compliance with all hospital policies, procedures, standards, and regulations.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Education
Bachelor of Science - Nursing
Liberty University
Lynchburg, VA06-2014
Associate of Science - Nursing
J. Sargeant Reynolds Community College
Richmond, VA05-1984
Skills
- Patient care standards
- Regulatory compliance
- Resource allocation
- Policy development
- Operational performance
- Budget management
- Team leadership
- Customer service
Certification
- AHA BLS
References
References available upon request.
Timeline
Clinic Manager
Bon Secours Urgent Care
03.2021 - Current
Urgent Care Registered Nurse
Bon Secours Urgent Care
03.2014 - 03.2021
Emergency Room Registered Nurse
Bon Secours Memorial Regional Medical Center
08.2004 - 03.2014
Bachelor of Science - Nursing
Liberty University
Associate of Science - Nursing
J. Sargeant Reynolds Community College
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