Donna Richardson

• Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Coordinated with outside agencies to determine students receive appropriate services and resources.
• Used data to monitor students' progress and recommend solutions for improvement.
• Partnered with parents and guardians to promote student success in school environment.

● Conduct initial client intake assessment

● Manage and develop client case loads

● Identify the needs of the client and provide community-based resources

● Facilitate warm referral transfers between providers to ensure effective collaboration between the client and the resource.

● Organize and maintain up to date electronic and manual client filing system

● Coordinate and schedule meetings in person and through various computer-based virtual platforms

● Compile monthly statistical data reports based on initial intake screenings

● Proved written electronic communication to client and management regarding case status and updates

Proved written electronic communication to client and management regarding case status and updates

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

● Facilitated instructional guidance counseling to elementary and middle school students.

● Collaborated with students and parents to create a 504 plan with guided goals to help support student academic success

● Analyzed student classroom performance and identified key problem areas

● Assisted with school programs and group training events geared towards student Leadership, parent involvement, early childhood developmental studies and community participation

● Attended and participated in school board and parent teacher association (PTA) meetings

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.