Donna Richmond
Albuquerque,NM
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and coworkers. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when performing job assigned.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Defense Health Agency
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Charged with daily Pharmaceutical ordering, had to stay within a certain budget
- Performed wide range of pharmacy operation with strong commitment to accuracy, efficiency and service quality.
- charged with daily narcotic count to ensure accuracy and accountability
Pharmacy Technician
Global Consulting International Gci
San Antonio, TX
04.2020 - 05.2022
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for patients and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Solved patients problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Processed over 1500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Lead Pharmacy Technician
Department Of The Air Force
San Antonio, TX
05.2015 - 08.2018
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in CHCS to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Managed opening and closing duties for pharmacy.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Department Of The Air Force
Tampa, FL
02.2012 - 07.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked automated medication dispensing equipment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Pharmacy Technician
Department Of The Air Force
San Antonio, TX
08.2008 - 06.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Education
Diploma - Pharmacy Technology
San Antonio College of Medical And Dental Assistan
San Antonio, TX06.2006
Skills
- Complex Problem-Solving
- Critical Thinking
- Judgment and Decision-Making
- High-Volume Environments
- Detail-Oriented
Timeline
Pharmacy Technician
Defense Health Agency
08.2023 - Current
Pharmacy Technician
Global Consulting International Gci
04.2020 - 05.2022
Lead Pharmacy Technician
Department Of The Air Force
05.2015 - 08.2018
Pharmacy Technician
Department Of The Air Force
02.2012 - 07.2014
Pharmacy Technician
Department Of The Air Force
08.2008 - 06.2011
Diploma - Pharmacy Technology
San Antonio College of Medical And Dental Assistan
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