Donna Ricker
Customer Service Representative
Palm Coast,USA
Summary
Dynamic customer service professional with extensive experience at Clean Energy Experts, excelling in inbound and outbound communications. Proven ability in insurance verification and adept at utilizing EMR systems. Recognized for exceptional organizational skills and a commitment to enhancing customer satisfaction, driving successful outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Lead CEE Representative
Clean Energy Experts / Sunrun
Palm Coast, USA
07.2019 - 08.2024
- Inbound / Outbound calls verifying information from prospective solar leads.
- Updating demographics and explaining the solar options available to them in there area.
- This is a remote work from home position.
Customer Service Representative
EOS USA
Norwell, USA
12.2017 - 10.2018
- Customer Service, Process Payments via Telephone.
- Inbound / Outbound Calls.
- Assist Patients with Billing questions/ Insurance.
- Systems : Instamed, Epic, Artiva.
Receptionist/Office Assistant
George Washington Toma
East Weymouth, USA
01.2017 - 10.2017
- Full Time Operator.
- Assist with various Office Duties including AP and Scheduling.
Receptionist / Concierge
Brookdale Quincy Bay
Quincy, USA
07.2016 - 12.2016
- Receptionist/ Concierge/ Customer Service.
- Answered all calls.
- Scheduled Appointments for Residents.
- Greeted Visitors.
- Assisted Manager and Office Staff with numerous office duties.
Customer Service Associate
Convey Health Solutions
Fort Pierce, USA
06.2008 - 04.2014
- Customer Service via Telephone.
- Placing Orders and Reorders for Medical Supplies and Pharmaceuticals.
- Verifying Insurance.
- Enrolling new Customers.
- Inputting Customer Information into Computer.
Education
High School Diploma - General
Hull High School
Hull, MA06-1971
Skills
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Cold Calling
- Telemarketing
- Upselling
- Epic
- Inside Sales
- EMR Systems
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Communication skills
- Medical terminology
- Front desk
- HIPAA
- Windows
- Sales
- Supervising experience
- Organizational skills
- Medical Billing
- Hospital Experience
- Data Entry
- Patient Care
- Computer skills
- Outbound sales
- Slack
- Computer literacy
- CRM software
- Salesforce
Job Title
Customer Service Associate
Work Authorization
Authorized to work in the US for any employer
Timeline
Lead CEE Representative
Clean Energy Experts / Sunrun
07.2019 - 08.2024
Customer Service Representative
EOS USA
12.2017 - 10.2018
Receptionist/Office Assistant
George Washington Toma
01.2017 - 10.2017
Receptionist / Concierge
Brookdale Quincy Bay
07.2016 - 12.2016
Customer Service Associate
Convey Health Solutions
06.2008 - 04.2014
High School Diploma - General
Hull High School
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