Summary
Overview
Work History
Education
Skills
Timeline
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Donna Riedel

Canonsburg,PA

Summary

Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and workflow optimization. Proven track record in enhancing patient safety through meticulous drug utilization reviews and fostering a customer-centric environment. Skilled in immunizations and pharmacy operations management, leading teams to achieve high levels of productivity and satisfaction.

Overview

35
35
years of professional experience

Work History

Pharmacy Manager

Rite Aid
05.1990 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.

Education

Bachelor of Science - Pharmacy

University of Pittsburgh
Pittsburgh, PA
05-1990

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Drug inventory management
  • Immunizations
  • Medication therapy management

Timeline

Pharmacy Manager

Rite Aid
05.1990 - Current

Bachelor of Science - Pharmacy

University of Pittsburgh

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Donna Riedel