Donna Marie Rivas
Tucson,Arizona
Summary
A well established go-to leader with over 30 years of experience managing large teams of diverse individuals. An expert of operations, process and efficiency. Has a passion for developing high performing, results-driven Teams and Leaders. Understands that people are the real value in any company and builds relationships with that in mind.
Overview
24
24
years of professional experience
Work History
Store Manager
Dicks Sporting Goods
08.2023 - Current
- Managed daily operations of to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed over 45 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Dicks Sporting Goods
12.2022 - 07.2023
- Responsible for driving excellence in brand standards, operations, and service through development of team leaders and teammates.
- Fostered a high energy, athlete focused culture in the store through communication and holding the team to a standard of service that exceeds expectations.
- Led store to a 4.6% Q4 increase while covering as interim store manager with minimal direction.
Executive Team Leader GM/Food
Target Corporation
03.2019 - 10.2022
- Operate 60+ million dollar store on a daily basis to ensure customers are receiving an amazing experience through product availability, excellent service, and a comfortable shopping experience.
- Grew sales from 48 million to 61 million in the last 3 years by improving efficiencies, in stocks, and service.
- Lead team of 6 Team Leaders who create an amazing experience for guests through team development, with a focus on efficiency and overall team engagement.
- Maintained Green Food Safety score (“excellent”) for the last 4 years with both EcoLab inspections and all state regulatory visits.
- Collaborated with peers and store director to identify gaps in organizational and procedural processes and developed plans to resolve them.
- Lead Food and Beverage Team to ensure a guest first culture, while overseeing the Food and Beverage Team Leaders' workload planning.
- Lead and train on strategy and develop performance improvement plans, when applicable.
- Lead order fulfillment process from start to finish, maintaining metrics for store performance at or exceeding expectations.
- Develop and train team of 50+ people, through daily interactions, laying a foundation of trust and respect, delegating and giving stretch assignments, asking questions and taking opportunities to give immediate feedback and guidance.
Executive Team Leader-Specialty Sales
Target Corporation
12.2011 - 03.2019
- Led Team of 3 Team Leaders that prioritized the service experience while modeling, coaching and training 40+ Team Members to deliver expected service standard.
- Drove total store sales by delivering compelling visual merchandise presentations and providing excellent service.
- Led Planogram Team by overseeing the planning process for resetting entire departments while continuing to provide a great experience to customers.
- Instrumental in rolling out Visual Merchandiser Role in store by recruiting, interviewing and hiring.
- Trained multiple leaders for other stores in my role as district trainer for 5 years.
- Turned 2 stores around from not meeting operational metrics to meeting or exceeding metrics consistently.
Executive Team Leader-Guest Experience
Target Corporation
04.2008 - 12.2011
- Led Team of Leaders and Team Members that prioritized the customer service experience.
- Trained and developed Leaders for stores throughout district.
- Oversaw planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals consistently.
- Led 50+ store team members in absence of Store Director to ensure processes and priorities were being completed on a daily basis.
Executive Team Leader-Salesfloor
Target Corporation
06.2003 - 04.2008
- Led Plano and Presentation Team by overseeing planning for transitions, revisions and sales planners.
- Led Team of 6 Leaders to create a guest-obsessed culture that prioritized the guest experience and delivered on store sales goals.
- Trained and developed Team by course correcting, on the spot coaching, leading through example, providing training experiences, and allowing them to make decisions and become business owners.
- Analyzed and evaluated sales trends to determine where Team should be focused.
- Utilized workload planning tools to help Leaders make business decisions and ensure all workload completed in a timely manner.
- Operated the store in its entirety when Store Director was not present.
Executive Team Leader-Logistics
Target Corporation
04.2000 - 06.2003
- Oversaw daily supply chain process from truck unload to backroom accuracy.
- Led Team of experts in operations, accuracy and efficiency to ensure store was accurately stocked and product was available to customers.
- Managed team that executed inbound, outbound, replenishment and inventory accuracy.
Education
Some College (No Degree) - Liberal Arts And General Studies
Skills
- Strong Interpersonal
- Communication
- Time Management
- Conflict Resolution
- Leadership
- Team Building
- Operations Management
- Teaching and Training
- Supply Chain Management
- Teamwork and Collaboration
- Performance Improvement
- Problem Solving
- Strategic
- Payroll and Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - Dicks Sporting Goods
08.2023 - Current
Assistant Store Manager - Dicks Sporting Goods
12.2022 - 07.2023
Executive Team Leader GM/Food - Target Corporation
03.2019 - 10.2022
Executive Team Leader-Specialty Sales - Target Corporation
12.2011 - 03.2019
Executive Team Leader-Guest Experience - Target Corporation
04.2008 - 12.2011
Executive Team Leader-Salesfloor - Target Corporation
06.2003 - 04.2008
Executive Team Leader-Logistics - Target Corporation
04.2000 - 06.2003
Pima Community College - Some College (No Degree), Liberal Arts And General Studies
Career Highlights
- District trainer for over 5 years. Trained multiple leaders at all levels throughout the district.
- Earned Golden Contribution Awards for 2019 and 2020 for exceeding sales and meeting both payroll and expense goals every month.
- Inventory captain for 5+ years at multiple stores-planning and leading the inventory process.
- Opened 3 new stores successfully, meeting all budgets, goals and timelines.
- Completed the remodel process when another leader was moved. Responsible for all follow-up, removal of fixtures and storage containers, and any incomplete projects. Received positive feedback from corporate leadership upon completion.
- Chosen as district representative to go to Minneapolis to train on new scheduling system and trained entire district HR Team.
- Developed and trained several Team Members who went on to Leadership positions with Target.
Career Highlights
- District trainer for over 5 years. Trained multiple leaders at all levels throughout the district.
- Earned Golden Contribution Awards for 2019 and 2020 for exceeding sales and meeting both payroll and expense goals every month.
- Inventory captain for 5+ years at multiple stores-planning and leading the inventory process.
- Opened 3 new stores successfully, meeting all budgets, goals and timelines.
- Completed the remodel process when another leader was moved. Responsible for all follow-up, removal of fixtures and storage containers, and any incomplete projects. Received positive feedback from corporate leadership upon completion.
- Chosen as district representative to go to Minneapolis to train on new scheduling system and trained entire district HR Team.
- Developed and trained several Team Members who went on to Leadership positions with Target.