DONNA R. MORGAN
Jersey City,NJ
Summary
Dynamic IT Director with a proven track record at Nest Fragrances, specializing in EDI solutions and project management. Expert in Blue Cherry and SAP, I drive operational efficiency and enhance transaction integrity. Adept at collaborating with cross-functional teams, I foster continuous improvement and deliver impactful technology enhancements.
Overview
13
13
years of professional experience
Work History
Director IT/IT Director/ERP Specialist
Nest Fragrances
New York, NY
03.2018 - Current
- Managed onboarding and oversight of EDI transactions between 3PL and e-commerce systems, ensuring seamless integration.
- Implemented EDI solutions for all trading partners, enhancing transaction efficiency significantly.
- Integrated freight forwarders into Blue Cherry processing cycle to streamline operations.
- Reported performance issues to IT director, ensuring timely resolutions.
- Led technology enhancements as project manager, aligning initiatives with business goals.
- Coordinated with finance to streamline expense management for trading partners, supporting budget efficiency.
- Facilitated continuous improvement initiatives for IT governance processes, enhancing compliance and operational effectiveness.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Led cross-functional teams to develop and implement strategic initiatives.
- Coordinated resources and schedules to optimize project delivery timelines.
- Developed training programs to enhance team skills and performance.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Implemented systems for tracking progress on key initiatives or projects.
- Analyzed ERP system performance and identified areas for improvement.
- Collaborated with cross-functional teams to gather user requirements.
- Configured ERP software to align with business processes and needs.
- Trained staff on ERP functionalities and best practices for usage.
- Supported data migration efforts during ERP implementation projects.
- Resolved user issues by providing timely technical support and guidance.
- Monitored system integrations to ensure seamless operation across departments.
- Resolved issues with existing ERP systems and provided timely resolutions.
- Monitored performance levels and identified areas needing improvement in ERP operations.
- Provided guidance and assistance in developing business processes that could be automated using an enterprise resource planning system.
- Investigated user complaints regarding slow response times from the company's ERP system.
- Assisted with troubleshooting problems associated with data migration into an ERP platform.
- Maintained current knowledge of industry trends related to ERP software solutions.
- Trained personnel in best practices for utilizing the company's enterprise resource planning solution.
- Performed system-wide upgrades of ERP software programs.
- Generated reports on the status of various projects involving the use of ERP systems.
- Provided technical support for end users in the utilization of ERP applications.
- Conducted regular maintenance checks on servers hosting company's enterprise resource planning systems.
- Configured security settings within an enterprise resource planning platform to protect sensitive data.
- Developed, tested and implemented ERP software solutions for customers.
- Analyzed customer needs to customize ERP systems accordingly.
- Recommended methods for streamlining operational procedures through effective use of an enterprise resource planning software package.
- Collaborated with other departments to develop optimal strategies for integrating their workflow into an existing ERP framework.
- Prepared proposals for new professional service and technology implementation when necessary.
- Used software tools available to solve problems in real-time, developing safeguards against future threats and protecting data integrity.
- Supported business development and sale of professional services when necessary for system security and improvement.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed security software to protect networks.
- Designed, configured and tested computer hardware and operating system software.
- Configured, monitored and maintained email applications or virus protection software.
- Increased system security and performance with proactive changes.
- Implemented and provided technical support for voice services and equipment.
- Promoted continuous improvement for IT governance processes.
- Consulted users to determine areas in need of improvement.
- Submitted recommendations regarding infrastructure overhauls.
EDI Systems Manager
Simparel/Exenta
New York, NY
11.2017 - 03.2018
- Assign and oversee workload for the EDI team including support, new client implementation, existing client business, and system enhancements
- Oversaw EDI and integration support communications, ensuring timely and valuable responses from the team.
- Analyze EDI data, mapping and systems configuration in order to identify and isolate transaction and/or translation errors
- Gather client business requirements, develop system specifications and manage application development/modification request both on the ERP and EDI side for clients
- Assist existing clients with Trading Partner on-boarding and testing
- Gathered client business requirements, developed system specifications, and managed application development/modification requests for ERP and EDI.
- Updated X.12 maps to enhance mapping accuracy.
- Maintain system documentation for EDI processes
EDI Technology Specialist/Analyst
Isaac Morris
New York, NY
11.2016 - 11.2017
- Led the project for new or improved EDI implementation.
- Oversaw EDI processing cycle to ensure accurate and timely data exchange.
- Facilitated on-boarding of VAN, AS2, and AS3 protocols to ensure seamless data exchange.
- Elevate map request to the programmers. Direct and trouble shoot to ensure map and data integrity through the processing cycle.
- Resolved errors on inbound and outbound transaction sets promptly to prevent potential expense offsets.
- Analyze and advise on retailer chargebacks
- Work with 3PLs to implement and maintain data integrity through the shipping cycle
- Acted as liaison between salespersons and Operations team to facilitate communication and resolve issues.
EDI Technology Specialist/Analyst
Haddad Brands
New York, NY
10.2012 - 11.2016
- Oversaw EDI processing cycle, ensuring timely and accurate data exchange.
- Build/spec and test EDI Maps for new trading partners
- Coordinated communication protocols, including VAN and AS2, to facilitate uninterrupted data transfer.
- Analyze X12 to assure data is received with integrity to expedite through the processing cycle
- Ensured accurate translation of inbound receipts for effective outbound documentation.
- Performed troubleshooting to optimize order flow efficiency and resolve processing issues.
- Project manager for new or improved EDI implementation
- Work directly with programmers and IT team to coordinate departmental ease of order processing flow
Education
Business Management -
Borough Manhattan Community College
New York, NYComputer Science - Business Management
Saint Peters College
Jersey City, NJA+ - Software, +A Hardware, Network +, Windows and Advanced Windows Administration, Microsoft Exchange Server , Linux, Cisco, Network Security
Chubb Institute of Technology
Jersey City, NJSkills
- Project Manager
- Microsoft Dynamics AX
- SAP
- True Commerce
- SPS Commerce Fulfillment
- DSCO
- Magento
- Shopify Interfaces
- GXS Trusted Link
- Exenta
- Excel
- PowerPoint
- Word
Timeline
Director IT/IT Director/ERP Specialist
Nest Fragrances
03.2018 - Current
EDI Systems Manager
Simparel/Exenta
11.2017 - 03.2018
EDI Technology Specialist/Analyst
Isaac Morris
11.2016 - 11.2017
EDI Technology Specialist/Analyst
Haddad Brands
10.2012 - 11.2016
Business Management -
Borough Manhattan Community College
Computer Science - Business Management
Saint Peters College
A+ - Software, +A Hardware, Network +, Windows and Advanced Windows Administration, Microsoft Exchange Server , Linux, Cisco, Network Security
Chubb Institute of Technology