Summary
Overview
Work History
Education
Skills
Commendations
Timeline
Generic

Donna Robinson

Rosedale,MD

Summary

Highly motivated customer-driven customer service professional offering over 34 years of experience providing comfortable customer service on public transportation. My objective is to secure a position with Endeavor Airlines as a Flight Attendant where I can use my skills and experience while working as a Transit Bus Operator driving in an environment serving customers and following safety and security protocol. Always, greeting each passenger with a smile which in turn provided loyal, and satisfied customers. Known for having excellent customer relations and a very welcoming and friendly attitude. Work very well independently with or without little supervision. Eager to contribute value to customers experience through integrity and dedication to quality personable and focused customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Flight Attendant position in Endeavor Airlines company environment. I understand the responsibilities of a Flight Attendant. I’ve reviewed the requirements and qualifications such as:

1. To be able to care for every customer by making every interaction a positive one.

2. Being able to work calm, cool and collected.

3. Willing to fly both domestic routes and international routes

4. To work variety of schedules.

5. To be able to stand and walk throughout most of the work shift, and to be able to lift and handle baggage.


Also, experience in jobs with responsibilities similar to those of a Flight Attendant. With these qualifications, I know that I will be an excellent Flight Attendant. I am ready to help the team achieve the company goals.

Overview

33
33
years of professional experience

Work History

Transit Bus Operator

First Transit, Inc.
Baltimore , MD
09.2021 - Current
  • Drove 40 foot or 60 foot -passenger shuttle bus safely from various airport parking lots/parking garages to and from airport terminal
  • Performed bus driving duties safe and in a courteous manner daily greeting customers with a smile, interacting.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Operated bus and navigation equipment in alignment with company safety.
  • DOT and local traffic standards and regulations.
  • Obeyed federal, MD and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Conducted pre-trip inspections of bus for safe operation.

Retired

Capital District Transit Authority
07.2021 - Current

Transit Bus Operator

Capital District Transit Authority
Albany, NY
11.2004 - 07.2021
  • Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
  • Assisted passengers with difficulties and/or disabilities in any manner needed
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
  • Obeyed CDTA company polices and procedures
  • Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times
  • Performed all bus driving duties and passenger interaction with professionalism
  • Provided passenger assistance including collecting fares and offering schedule and route information
  • Maintained safe and timely route completions
  • Transported passengers safely between destinations while following prescribed routes
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing
  • Transported elderly, disabled or otherwise limited passengers to destinations in safe and courteous manner
  • Compliant to American Disabilities Act
  • Performed daily pre-trip bus inspections, checking all major systems, including brakes, steering, fire extinguishers and windshield wipers

Bus Operator

Mass Transit Administration
Baltimore , MD
01.1987 - 07.2002
  • Maintained full understanding of local roads and traffic patterns.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Maintained clean and neat shuttle for passenger comfort.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked all major systems, including brakes, steering and windshield wipers.
  • Worked different route every day based on changing passenger locations and destinations.
  • Accepted and processed fares.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Transported customers to and from required bus routes within Baltimore metropolitan area.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Obeyed federal, Maryland and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Conducted pre-trip inspections of bus for safe operation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

Education

Associate of Arts - Hotel/Motel/Innkeeping Management

Baltimore International College
Baltimore, MD
05.2001

Skills

  • Passenger interaction
  • Enjoy working with people
  • Customer focused
  • Great Customer service
  • American Disabilities Act compliant
  • Customer relations skills
  • Positive attitude
  • Good listening skills
  • Adaptability
  • Cleanliness and sanitation
  • Company and Uniform Policy Adherence
  • Schedule Management
  • Conflict Resolution
  • Safety and security compliance

Commendations

March 2017 - Commendation - Providing great customer service

September, 2012 - Received complimentary letter from CDTA, CEO Carm Basil for great customer service.

November 2010 - Received compliment letter from customer for the professional and pleasant way that I deliver transportation services to the residents of the Capital District.

Timeline

Transit Bus Operator

First Transit, Inc.
09.2021 - Current

Retired

Capital District Transit Authority
07.2021 - Current

Transit Bus Operator

Capital District Transit Authority
11.2004 - 07.2021

Bus Operator

Mass Transit Administration
01.1987 - 07.2002

Associate of Arts - Hotel/Motel/Innkeeping Management

Baltimore International College