Donna Robinson
Richmond,VA
Summary
Passionate and dedicated Residential Program Coordinator and Counselor with over 7 years of experience in providing comprehensive and compassionate care to individuals with substance use and mental health disorders. Skilled in conducting evaluations, delivering individual and group therapy, and collaborating with interdisciplinary teams. Strong advocate for recovery and committed to helping clients lead healthier, more fulfilling lives. Most proud of facilitating successful recovery, advocating for mental health, and commitment to continuing education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Public Partnerships
02.2016 - Current
- Enhance patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contribute to a positive atmosphere for patients by using effective communication and active listening skills.
- Assist individuals with daily living activities, including meal preparation, personal hygiene, and mobility assistance.
- Implement behavior management techniques to support individuals in achieving their goals.
Residential Program Coordinator/Counselor
Gateway Community Health
01.2017 - Current
- Provide triage, assessment, support services and referral services for persons with a history of substance abuse and co-occurring disorders including mental health concerns who are choosing to participate in services.
- Facilitate staff training sessions that increased team knowledge in essential areas such as crisis intervention, behavioral management, and therapeutic techniques.
- Ensure the safety of clients and staff through effective supervision and adherence to state regulations, minimizing incidents and accidents.
- Implement crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
- Coordinate services and therapy for residents and managed attendance for scheduled appointments.
- Participate in community events and met with local leaders to develop recreational activities for residents.
Intake Coordinator
The New YCAPP
02.2022 - 03.2023
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization for clients with mental health and/or addiction concerns.
- Determined appropriate level of care and developed service plans in consultation with clients and family.
- Utilized screening methods to conduct an assessment of needs and to obtain a complete medical history.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA06.2025
Skills
Client Advocacy
Individualized Support Planning
Daily living activities education
Progress Monitoring
Collaboration and partnership building
Client Needs Assessments
Certification
- Substance Abuse Counseling Certification - 2010
- Certified Peer Support Specialist - 2017
- TOVA - 2023
- CPR - 2024
- Med Pass Certification - 2024
Timeline
Intake Coordinator
The New YCAPP
02.2022 - 03.2023
Residential Program Coordinator/Counselor
Gateway Community Health
01.2017 - Current
Caregiver
Public Partnerships
02.2016 - Current
Bachelor of Science - Psychology
Liberty University