Donna Rock
Summary
Analytical professional prepared to excel in Staff Services Analyst role. Proven track record of improving departmental efficiency and delivering valuable insights. Reliable team collaborator with strong focus on achieving results and adapting to evolving needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Staff Services Analyst - Referral Coordinator
Department Of State Hospitals
11.2023 - Current
- Analyze IST Commitment Packets from courts to ensure that court issued documents have been provided and review each document to verify that the statutory language has been included on the court issued documents.
- Create patient scheduling and uploading required documents into (PaRTS) for the clinical team to start the process of placing the patient at the appropriate facility.
Utilize Adobe Acrobat to organize and extract all documents and place in appropriate folders and into PaRTS. - Request classification and jail medical records (JMR) through Casemagic and retrieve said records from Workspaces as well as upload JMR from the counties CoreEMR sites. Track the requested documents on the Records Management Tracker to ensure the records are received in a timely manner. Review requested records for completeness by validating the patient information against other court issued documents.
- Conduct daily audits of assigned counties from Workspaces ensure all referrals have been initiated in PaRTS.
- Contact courts to request missing or incomplete documents and to obtain clarification for various issues.
- Forward court documents to appropriate facilities related to patients’ legal matters and record in PaRTS.
- Facilitated training sessions for new hires, contributing to their successful integration into the team.
- Improved data accuracy by conducting thorough audits and correcting discrepancies within records.
Self-Help Sponsor
Mule Creek State Prison
02.2020 - 11.2023
- Facilitated and provided leadership for the following Inmate Leisure Time Activity Groups; Criminal Gangs Anonymous, Lifer and Long Termer Support Group, and Victim Awareness/Impact.
- Responsible for taking group attendance for each group and reporting to CRM office.
- Ensured that all groups had necessary materials to be effective and efficient.
- Prepared and submitted monthly activity reports by 5th each month
- Reviewed each group’s constitution and by-laws to familiarize myself with the group’s philosophy and goals.
- Establish dis-enrollment processes for incarcerated persons failing to attend programs.
- Lead educator for Senate Bill 132 Right Person-Right Prison Pre-Transfer Classes.
- Volunteered with taking guide dogs home over night to assist in acclimating service dogs.
Office Technician - Litigation
Mule Creek State Prison
09.2019 - 11.2023
- Research and provide legal documentation for litigation purposes in lawsuits filed by inmates.
- Coordinate with courts and other agencies to schedule depositions, settlement hearings and court appearances.
- Coordinated communication between departments to streamline information flow and enhance collaboration.
- Implemented filing systems that improved organization and retrieval of vital information.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Processed inmate requests and documentation efficiently, maintaining accurate records for administrative use.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Input data into spreadsheets and databases.
Office Technician - Special Project
Mule Creek State Prison - Medical Warehouse
04.2019 - 09.2019
- Led special pilot program for a new method of medical supply replenishment.
- In charge of reorganizing all medical supply rooms in order to create a uniform placement system for all medical supplies and durable medical equipment throughout both Institutions (MCSP/MCIC).
- Worked closely with the Supervising Registered Nurses to create inventory PAR levels that are specific to each location.
- Created a new Medical Supply Catalog utilizing Excel and a variety of formulas that makes the document user friendly.
- Used Word and Excel documents with mail merge functions to create a barcode labeling system for all medical supplies.
- Trained clinic staff on the process of the new reordering system and staying within the designed PAR levels.
- Attended meetings with supervisors and the Lead Project Coordinator to report the progress of the program and work to refine areas that are in need of improvement.
Office Technician - Out of Class Assignment
Mule Creek State Prison - Dental Department
01.2019 - 06.2019
- Responsible for updating and maintaining the Inmate Dental Service Local Operational Procedures (LOPs).
- Researched changes set forth by Titles 15 and 22 and the Inmate Dental Service Program Policies and Procedures utilizing Word tracking features to make the changes and forward revisions to the Dental Subcommittee members for approval.
- Assisted the Health Program Specialist I to schedule and facilitate meetings.
- Recorded meeting minutes.
Office Assistant
Mule Creek State Prison
07.2018 - 01.2019
- Scanned clinical outpatient documents into the electronic health record system ensuring correct placement of medical records.
- Reviewed records for completeness and identified incomplete documents for correction.
- Audited dental folders to ensure appropriate documents are contained in the file.
- Delivered charts to clinics for upcoming appointments.
- Purged dental charts for patients no longer at the facility and mailed the documents to the appropriate institution.
- Typed general correspondence through Microsoft Office and Cerner applications; processed and distributed incoming and outgoing mail.
- Created Excel spreadsheets for tracking various logs: scanning volume, scanning backlog, telemedicine documentation, offsite clinical documentation, dictated reports and other reports.
Management Services Technician
California Corrections Health Care Services
05.2018 - 07.2018
- Served as the backup timekeeper for all institutions in the BIS/Telestaff Support Unit by auditing Employee’s Record of Attendance CDCR 998-A, including reviewing for accuracy and required signature and verifying that all overtime and absences are coded correctly and ensuring required absence substantiation are attached.
- Posted completed and accurate attendance records into the Telestaff System.
- Reviewed the Fair Labor Standards Act (FLSA) statues, sign in/out sheets and in-service training (IST) records.
- Communicated with nursing supervisors to resolve discrepancies regarding attendance reported timesheets.
- Researched and responded in a timely manner to inquiries from staff, personnel specialists, supervisors and management regarding timekeeping issues.
- Provided weekly and monthly reports to institutions for timekeeping errors.
- Analyzed, audited and reported discrepancies between the Business Information System (BIS) and Telestaff programs.
Office Technician
Mule Creek State Prison
12.2017 - 03.2018
- Performed timekeeping duties for all Registry staff, including auditing timesheets for accuracy, and to ensure overtime worked has been authorized and signed off by staff supervisors.
- Primary liaison between staff and Personnel to resolve any staff discrepancies.
- Entered all Registry staff hours worked into Excel spreadsheets for tracking and auditing purposes and forwarded all timesheets to staffing agency.
- Maintained accuracy of documents in Health Care System Shared folders.
- Processed new and expired gate clearances and ID card requests through the California Law Enforcement Telecommunications System (CLETS).
Office Technician
Mule Creek State Prison
09.2017 - 12.2017
- Responsible for scheduling inmate interviews in SOMS and recording the appointments for the Health Care Grievance Coordinator (HCGC) and other HCGO staff in the department Outlook Calendar.
- Composed and edited memorandums, correspondences and reports, utilizing a wide knowledge of vocabulary, grammar and spelling.
- Worked independently in a team setting to meet deadlines, maintain organization and prioritize workload.
- Independently updated, maintained and tracked effective communication and grievance reports for Health Care Grievance Office (HCGO).
- Processed all incoming and outgoing mail.
- Distributed and tracked all incoming and outgoing CDCR 602 HC grievances between HCGO and department heads for signatures.
- Utilized the Disability Effective Communication System (DECS) program to obtain disability information regarding specific disabilities in order to conduct face-to-face Effective Communication (EC) interviews.
- Recorded all outcomes from the EC interviews into an Excel spreadsheet for auditing purposes.
- Collected all healthcare grievances and custody appeals from the housing units and program offices on the yards.
Office Assistant
Mule Creek State Prison - HIM
01.2017 - 09.2017
- Responsible for scanning clinical outpatient documents into the electronic health record system ensuring correct placement of medical records to specific locations.
- Reviewed all records for accuracy, identified incomplete documents, and returned to appropriate staff for completion and corrections.
- Typed general correspondences using Microsoft Office and Cerner applications; processed and distributed incoming and outgoing mail.
- Created Excel spreadsheets for tracking various logs: scanning volume, scanning backlog, telemedicine documentation, offsite clinical documentation, dictated reports and other reports.
Central Intake Coordinator
Hanger Clinic
10.2015 - 12.2016
- Reviewed incoming referrals to verify established criteria requirements.
- Documented pertinent clinical information in the electronic health records.
- Evaluated medical records for timely scheduling per contract guidelines.
- Communicated effectively and tactfully with the public, co-workers, and patients in person and over the phone.
- Analyzed wait time data and reported program outcomes to management.
- Created presentation materials for training classes.
Utilization Review Coordinator
Wellcomp Managed Care Services
12.2014 - 10.2015
- Received and processed Worker's Compensation medical requests.
- Prepared letters of authorizations to providers, patients and lawyers.
- Maintained exceptional organizational and planning skills; prioritized and coordinated large volume of complex and detailed medical requests.
- Collaborated with Utilization Review nurses, medical directors, and claim adjusters to process time sensitive surgical requests.
- Followed strict California guidelines and medical treatment schedule to stay within mandated timeframes.
Referrals Coordinator
Aerotek / UC Davis Medical Group
03.2014 - 10.2014
- Provided excellent customer service by using professionalism, discretion, and tact in daily interactions and accurately routed calls and or inquires as appropriate.
- Processed referrals for specialty services, following UCDHS guidelines to ensure timely completeness.
- Obtained prior authorizations from insurance companies.
- Coordinated the scheduling of diagnostics/procedures for pediatric surgery clinics.
- Performed computerized appointment scheduling, registration, discharge and insurance verification and cashiering.
- Maintained multi-line telephone systems.
Education
Lake Tahoe Community College
Lake Tahoe, CAundefined
Sierra College
Rocklin, CAundefined
American River College
Sacramento, CASkills
- Skilled in utilizing MS Office applications effectively
- SharePoint management
- Experience with Telestaff
- Skilled in implementing offender management strategies using SOMS and ERMS
- Experience with BIS implementation
- Experienced in California law enforcement telecommunications
- Skilled in utilizing electronic health records software
Certification
Completed courses for the Analyst Series
- Business Writing
- Innovative Mindset
- Roles and Responsibilities of a Successful analyst
- Completed Staff Work
Timeline
Staff Services Analyst - Referral Coordinator
Department Of State Hospitals
11.2023 - Current
Self-Help Sponsor
Mule Creek State Prison
02.2020 - 11.2023
Office Technician - Litigation
Mule Creek State Prison
09.2019 - 11.2023
Office Technician - Special Project
Mule Creek State Prison - Medical Warehouse
04.2019 - 09.2019
Office Technician - Out of Class Assignment
Mule Creek State Prison - Dental Department
01.2019 - 06.2019
Office Assistant
Mule Creek State Prison
07.2018 - 01.2019
Management Services Technician
California Corrections Health Care Services
05.2018 - 07.2018
Office Technician
Mule Creek State Prison
12.2017 - 03.2018
Office Technician
Mule Creek State Prison
09.2017 - 12.2017
Office Assistant
Mule Creek State Prison - HIM
01.2017 - 09.2017
Central Intake Coordinator
Hanger Clinic
10.2015 - 12.2016
Utilization Review Coordinator
Wellcomp Managed Care Services
12.2014 - 10.2015
Referrals Coordinator
Aerotek / UC Davis Medical Group
03.2014 - 10.2014
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Sierra College
undefined
American River College
Lake Tahoe Community College
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