DONNA RODGERS
Chesterton,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at quickly mastering new skills. Able to work effectively both independently and as part of a team.
Overview
26
26
years of professional experience
Work History
Office Assistant
Nasr Psychiatric Service
Michigan City, IN
10.2002 - Current
- Greeted patients and visitors upon their arrival to the office
- Answered multi-line telephone and responded to caller inquiries
- Relayed patient concerns to providers and once addressed, informed patients of responses and instructions
- Assisted with new patient registration
- Scheduled and confirmed appointments
- Updated insurance and/ or demographic information as indicated
- Collected payments, issued receipts and updated accounts to reflect new balances
- Reviewed files, records and other documents to obtain information or respond to requests, obtained releases of information
- Offered diverse clerical support to office team members, typed and edited correspondence and other documents, prepared documents for filing, storage and processing
- Trained staff members to perform work activities and use computer applications
Customer Service Representative
Personal Finance Company LLC
Michigan City, IN
05.1998 - 03.2002
- Greeted visitors and callers to consumer lending office
- Accepted loan applications by phone, mail and in person
- Processed applications by verifying employment, obtaining and reviewing credit reports and analyzing data
- Calculated income, assets and liabilities to meet lender requirements
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Developed strong relationships with customers by providing personalized assistance and support
- Maintained an organized filing system of confidential client information in accordance with company policies
Education
Bachelor of Liberal Studies with Distinction - General Business/ Accounting
Purdue University - North Central
Westville, IN05.2002
Associate of Science with Distinction - General Business/ Accounting
Purdue University - North Central
Westville, IN08.1997
High School Diploma -
Glenville High School
Cleveland, OH06-1989
Skills
- Customer Service
- Self-Starter
- Strong Problem Solver
- Attention to Detail
- Professional and Mature
- Microsoft Office
- Medical Terminology
- Scheduling and Calendar Management
- Prioritizing Work
- Filing and Data Archiving
- Proficient with Standard Office Equipment
- Knowledge of HIPAA
References
References will be provided upon request.
Timeline
Office Assistant
Nasr Psychiatric Service
10.2002 - Current
Customer Service Representative
Personal Finance Company LLC
05.1998 - 03.2002
Bachelor of Liberal Studies with Distinction - General Business/ Accounting
Purdue University - North Central
Associate of Science with Distinction - General Business/ Accounting
Purdue University - North Central
High School Diploma -
Glenville High School
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