Donna Rodriguez
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Overview
14
14
years of professional experience
Work History
Recruiter/Bilingual Tax Preparer
Liberty Tax Service
08.2011 - Current
- Filed tax returns and prepared governmental reports in compliance with strict standards
- Computed taxes owed by applying prescribed rates, laws and regulations
- Trained new employees on accounting principles and company procedures
- Use computers for various applications, such as database management or word processing
- Recruit new hires for internal positions
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Compliance Coordinator/Healthcare Recruiter
Aya Healthcare
09.2021 - 04.2024
- Responsible for maintaining compliance with state and local regulations for all field personnel
- Manage all phases of full-cycle recruiting from initial sourcing and screening through job offering and on boarding
- Provide full orientation to new staff coordinate all branch training programs for traveling nurses
- Create, update and maintain accurate employee records in the agency’s Nova based system
- Perform timely completion of wage and employee verification; handle all payroll inquiries and complete weekly edits
- Prepare and maintain new employee files; perform ongoing charts audits to ensure conformity with compliance policies
- Functioned as MSO intermediary in assisting credentialing process
- Maintained and updated all credentials files as needed
- Reviewed credentials files for potential red flags
- Monitored and filed all received information
- Maintained credentialing database while tracking all direct provider contract data
- Performed primary and secondary source verifications of credentials according to departmental policy
- Maintained all medical license, Drug Administration and malpractice insurance for physicians and mid-level providers
- Ensured compliance with national standards of quality organizations
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Developed strong relationships with clients to understand their unique staffing needs and provide tailored solutions accordingly.
Customer Service Representative/Case Worker Assistant
L.A. Business Personnel
06.2020 - 08.2021
- Supports administration of the City's rental assistance program and provides information on the rental assistance program to residents
- Communicates via phone and email with applicants to explain program qualifications and necessary documents; answer related questions and help guide them through the application
- Screens rental assistance applications for eligibility
- Examines and evaluates documents to ensure authenticity
- Ensures applicant files are complete and concise; observes applicant/file confidentiality etiquette
- Processes appropriate documentation to ensure assistance is provided in a timely manner; engages in applicant follow-up
- Performs heavy data entry and maintenance of files
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Branch Manager
Labor Finders
02.2017 - 07.2018
- Scheduled all onsite and most telephone interviews for entire company, including remote employees and handled any needed travel arrangements
- Create talent pipelines with high-potential candidates for future job opportunities
- Successfully met companies' goals administered each start and quarter
- Process time sheets new hire documents PTO and terminations
- Calculate and verify payroll amounts
- Processed weekly and bi-monthly payrolls for hourly and salaried employees
Human Resources Assistant
Chartwell Staffing Solutions
06.2014 - 01.2017
- Assist with day-to-day operations of the HR functions and duties
- Provide clerical and administrative support to human resources manager and employment coordinator
- Compile and update employee records (hard and soft copies) process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, and performance etc.)
- Coordinate HR projects (meetings, training, surveys etc.) deal with employee requests regarding human resources issues, rules, and regulations assist in payroll preparation communicate with public services when necessary
- HRIS, applicant tracking, and reporting
Education
Bachelor’s Degree - Human resources management
University of phoenix
Skills
- Interviewing
- Payroll
- Good Communication Skills
- Microsoft Office
- Human Resources
- Problem Solving
- Employee Relation
- Recruiting (Sourcing & Interviewing)
- HRIS
- Bilingual Spanish
- Healthcare system
- Epic
- New hire training
- Candidate screening
- Recruitment strategies
- Social media recruiting
- Talent acquisition
- Background checking
- Screening resumes
Languages
Spanish
Native or Bilingual
Timeline
Compliance Coordinator/Healthcare Recruiter
Aya Healthcare
09.2021 - 04.2024
Customer Service Representative/Case Worker Assistant
L.A. Business Personnel
06.2020 - 08.2021
Assistant Branch Manager
Labor Finders
02.2017 - 07.2018
Human Resources Assistant
Chartwell Staffing Solutions
06.2014 - 01.2017
Recruiter/Bilingual Tax Preparer
Liberty Tax Service
08.2011 - Current
Bachelor’s Degree - Human resources management
University of phoenix
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