Donna J Roebuck
Tractor Supply
Hermosa,SD
51
years of professional experience
Work History
Watercraft Inspector South Dakota (Summer Seasonal)
2 Years 4 Months
Game, Fish, and Parks - Rapid City, SD | 05.2024 - Current
- Job Location: Angostura Dam, Hot Springs, SD
- Supervisor: Luke Schacher (605-430-3200), luke.schacher@gmail.com,
- HR Representative: Tess Nowak (970-631-5448), tessnowak@yahoo.com
- State Supervisor: Tanner Davis, (605) 366-3564, tanner.davis@state.sd.us
- Educated surface water users on CLEAN, DRAIN, DRY principles to mitigate spread of Aquatic Invasive Species (AIS). and educate boaters on best practices for preventing the spread of aquatic nuisances and protecting natural resources.
- Utilize a mobile decontamination unit when necessary decontamination.
- Entered data on watercraft inspections using tablet technology. on each watercraft inspected.
- Developed and distributed outreach and education materials to inform watercraft users about best practices for preventing AIS.
- Conducted thorough inspections of watercraft to identify invasive species and ensure compliance with state regulations.
- Collaborated with team members to develop effective inspection protocols and streamline operational workflows.
- Mentored junior inspectors in best practices for effective communication with the boating community and stakeholders.
Team Member (Cashier Sales Associate/Retail /Freight Processor (Part Time)
4 Years 1 Month
Tractor Supply - Rapid City, SD | 08.2022 - Current
- Team Member Tractor Supply Company (Cashier/Sales Associate/Retail (Part Time)
- Sell initiative through Engaged with customers to provide a friendly shopping experience, uncover needs, recommend products and Encouraged customers to make purchases through effective communication.
- Managed cash register operations and ensured accurate cash handling procedures.
- Reorganized merchandise on shelves to enhance store appearance, Freight processing, Set and Reset merchandise.
- Operate cardboard baler and forklift.
- Sanitize and support poultry care.
- Supervisor: Gerald Dunlop, (605) 348-4641
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained store organization and ensured shelves were stocked efficiently.
Legal Administrative Specialist (LAS) (Federal Retirement Granted)
2 Years
Department of Veteran Affairs - SD | 01.2017 - 01.2019
- Utilized Information Systems such as the Defense Eligibility Enrollment System (DEERS), the Composite Health Care System (CHCS), the National Enrollment Database (NED), and other systems were used to decide eligibility.
- Utilized Information Systems including Defense Eligibility Enrollment System (DEERS), Composite Health Care System (CHCS), and National Enrollment Database (NED) to determine eligibility.
- Monitored data for compliance with new and changing regulatory developments in Health Care Eligibility and Enrollment.
- Reviewed information, reconciled conflicting data, and analyzed findings to develop recommendations and proposals.
- Reviewed information, reconciled conflicting data, and analyzed findings to formulate recommendations and proposals for process improvement.
- Monitored data for compliance with evolving regulatory developments in health care eligibility and enrollment.
- Interacted directly with coworkers and leadership on Eligibility and Enrollment issues.
- Reported to Stacy Jones, Legal Administrative Supervisor
- Held a position within the federal government
- Worked 40 hours per week
- Position classified as Federal GS-09
- Managed case files and documentation for veteran claims processing
- Ensured compliance with federal regulations and departmental policies
Patient Advocate/Customer Svc/Administrator (Promotion transfer)
6 Years 3 Months
28th Medical Group (MDG) - Ellsworth AFB, SD | 10.2010 - 01.2017
- Patient Advocate (PA) for the 28th Medical Group and Administrator for the 28th Medical Support Squadron Commander at Ellsworth Air Base, SD.
- Project Manager for CS/PA team in the reorganization and development of the PA/CS program; Maintained a 93- 97% Patient Satisfaction rate and received accolades by The Joint Commission (TJC); Zero findings on Unit Effectiveness Inspection (UEI) and received accolades: "Best in 29 inspections" which contributed to the Medical Group garnering Air Combat Command's (ACC) Best Clinic of the Year award for 2014 and 2015. In 2016, the Medical Group received from TJC and Patient Centered Medical Home Certifications Rated #1 Health Care Clinic in the Department of Defense.
- Supervised 8-11 Clinic Patient Advocates.
- Trained Clinic Patient Advocates for sustainability and use of techniques to thrive amidst the health care workforce shortages, created a positive organizational culture, and motivated Advocates to be the top Base with a World-Class Veteran Customer Service.
- Trained Clinic Patient Advocates for sustainability and use of techniques to thrive amidst the health care workforce shortages; created a positive organizational culture, and motivated Advocates to be the top Base with a World-Class Veteran Customer Service.
- Resolved patient issues; documented trends, counseled patients on their patient rights and responsibilities in health care; if required, assisted in developing a plan of care; documenting details and follow-up on outcomes; documented unresolved complaints; briefed outcomes to staff; maintaining patient and family confidentially; improved quality results by studying, evaluating, and re-designing processes while adhering to professional standards, best clinical practices, policies and procedures, and regulatory standards.
- Supported a population of 16K beneficiaries.
- This position is part of the federal government workforce.
- Supervisor: Colonel Lucia More (907-854-8845)
Assistant Student Service Coordinator
1 Year
Veterans Upward Bound - Rapid City, SD | 05.2009 - 05.2010
- Coordinated program services for Veterans Upward Bound (VUB) while liaising with National American University, School of Mines and Technology, and local veterans services to enhance educational opportunities for veterans.
- Established working relationships with community stakeholders, provided counseling, academic advising, and tutoring, tracked student contacts and data, and conducted orientation workshops to assess needs and develop academic service plans.
- Collaborated with Director and instructors to plan courses and meetings, developing educational goals that supported students in completing their post-secondary education.
- National American University
- Supervisor: Rick Rhode (Deceased)
Work Study
2 Years 1 Month
Department of Veterans Affairs Vocational Rehab Office - Rapid City, SD | 03.2007 - 04.2009
- Work Study in the Veterans Benefits Administration's Vocational Rehabilitation and Employment office while attending National American University.
- Assisted Vocational Rehabilitation Counselor (VRC) and Employment Coordinator (EC) in guiding Veterans and Service members with service-connected disabilities and employment barriers to secure suitable careers.
- Performed front-line computer work, managed timekeeping for each enrollee, extended evaluations, coordinated independent living contracts, handled billing, conducted research, and maintained daily contact with Veterans and their employers.
- Contributed to federal initiatives supporting veterans and service members.
- Duties, Accomplishments and Related Skills:
- Supervisor: Paul Barnes (Retired)
US Army Enlisted
22 Years 2 Months
07.1975 - 09.1997
- Twenty-two years of Active Army service. I worked in various prestigious assignments from the Pentagon, National Records Center, Special Duty Assignments, and Joint Assignments in Military Intelligence, Personnel, Supply, Administration, Freedom of Information/Privacy Act, Mail and Distribution, and Education Services. Planned, directed, analyzed, and coordinated administrative activities. Conducted management studies, cost effectiveness, organizational structure, and equipment use. Supervised human resource generalist affairs at the Personnel Service Center, handling personnel assignments, staff development, conflict resolution, benefits and compensation counseling, records management, job descriptions, and policy development while ensuring legal compliance with the system of records. Key results: Played a key role in ensuring the successful launch of Stand-Up of the Personnel Service Center from a Military Personnel Office (MIL PO); Fostered a Team Work environment conducive to positive dialogues across the organization - Personal effort was cited as the driving force behind the PCS' employee retention of 97% in the transition; wrote employee manual covering job tasking; trained a 27-member team on best practices, conducting workshops and training session that contributed to the highly successful ready deployment of service members. Served as Action Officer in civilian personnel management, focusing on reorganization, organizational structuring, position management, and optimizing workforce utilization. Also, worked at the National Personnel Record Center in the Freedom of Information and Privacy Act Office which is the repository of millions of military personnel, health, and medical records of discharged and deceased veterans of all services during the 20th century. I have prepared responses to inquiries, Congressional Inquiries, Human Resources Actions, Inspector General Complaints, and Freedom of Information/Privacy Actions.
- Oversaw administration and coordination of Military Intelligence tasks.
- Executed diverse military responsibilities across multiple duty assignments.
- Served as Master Sergeant (E-8) with leadership responsibilities.
Education
Master of Business Administration - Health Services
National American University Rouche Graduate Center - Rapid City, SD, United States
12-2015
- Graduated with Honors
- Relevant Coursework, Licenses and Certifications: Master of Science in Health Care Administration. Master's degree programs in health care administration prepared graduates for greater leadership roles. Study of the US Health Care system, including delivery, policy, and reform. Studies in microeconomics or financial issues in health care administration, including cost analysis, payment systems and the costs of health care policies. Studies in health care law and ethical issues in health care information systems, including the maintenance and collection of patient records and patient confidentiality. A Master of Science in Health Care Administration degree program includes core business courses in management and marketing. Health care administration courses included health care law and finance, Human Resources Management, Health Care Ethics, Financial Accounting, and Health Care Systems. Total Grade Credits 49.50; Total Grade points 198
- GPA: 4.0
Bachelor's Degree - Business Administration
National American University - Rapid City, SD
- Credits Earned: 299.5 Quarter Hours
- W/emphasis in Management
- Minor: Business Administration w/emphasis in Human Resources
- Relevant Coursework, Licenses and Certifications: National American University certification for outstanding academic achievement by the Dean and President in 2007, 2008 and 2009. Management, Leadership and Business Classes and Studies included comprehensive to highly specialized programs, spanning courses including accounting, finance, business administration, economics, marketing, and management. Key Skills: General understanding of business operations; Organization and Project Management skills; The ability to understand complex regulations and directives; The ability to compile and interpret data.
- GPA: 3.34
Skills
Threat assessment expertise
Personal protective equipment
Welding and fabrication
Marine electrical systems
Record keeping
Emergency response planning
Fire safety protocols
First aid and CPR
Affiliations
- The Retired Enlisted Association (TREA) – Member
- Disabled American Veterans Association – Member
Affiliations:
- The Retired Enlisted Association (TREA) – Member
- Disabled American Veterans Association – Member
Timeline
Watercraft Inspector South Dakota (Summer Seasonal)
Game, Fish, and Parks
05.2024 - CurrentRead more
Team Member (Cashier Sales Associate/Retail /Freight Processor (Part Time)
Tractor Supply
08.2022 - CurrentRead more
Legal Administrative Specialist (LAS) (Federal Retirement Granted)
Department of Veteran Affairs
01.2017 - 01.2019Read more
Patient Advocate/Customer Svc/Administrator (Promotion transfer)
28th Medical Group (MDG)
10.2010 - 01.2017Read more
Assistant Student Service Coordinator
Veterans Upward Bound
05.2009 - 05.2010Read more
Work Study
Department of Veterans Affairs Vocational Rehab Office
03.2007 - 04.2009Read more
US Army Enlisted
07.1975 - 09.1997Read more
National American University - Bachelor's Degree, Business Administration
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National American University Rouche Graduate Center - Master of Business Administration, Health Services
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