Donna Rohrabaugh

*Handled customer inquiries and suggestions courteously and professionally.

*Handled customer transactions, responsible for a cash drawer,

did remote overrides as a supervisor.

*Handled calls that came into the branch

and took care of any issues the customer

had or directed them to the correct person.

*Took several classes for updates to the banking regulations.

*Learned to open new accounts and close accounts.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Educated and engaged customers with new bank products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Opened Customer accounts and provided deposit and withdrawal receipts. Also opened Business accounts and had to provide all documents for our Business Lending to verify all paperwork.
• Cross-sold credit union services and products to uplift customer investments.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Handled car loan applications from taking the app and making the decision to do the loan or not and underwriting the loan and cutting the check.
• Handled home equity applications from start to finish and and input all information on the computer to send to the home equity dept. And then closed the loans.
• Handled all the balancing of the vault transactions and the branch.
• Had ITMs which we had to balance adding checks and the cash and completed paperwork to send to our headquarters.