Donna ROLLINS PENTRACK

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Organized open houses and private showings to effectively showcase properties to potential buyers.
• Provided valuable guidance on home staging techniques that resulted in higher offers from prospective buyers.
• Prepared detailed comparative market analyses to help sellers determine appropriate listing prices for their properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.
• Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
• Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.
• Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
• Maintained an organized and efficient work environment by utilizing advanced CRM systems for client management and task scheduling.
• Increased client satisfaction by providing exceptional customer service in all real estate transactions.
• Consistently received positive feedback and referrals from satisfied clients, contributing to a strong professional reputation in the industry.
• Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.

• Cultivated strong relationships with customers to build loyalty and repeat business.
• Partnered across departments to run smooth, professional events and activities.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Improved golf course operations by implementing efficient scheduling and staff management techniques.
• Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
• Boosted pro shop sales with strategic inventory management and strong supplier relationships.
• Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
• Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
• Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
• Promoted a welcoming environment to attract new members, resulting in steady club growth.
• Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
• Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Optimized website content for improved search engine rankings and increased web traffic.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Continually maintained and improved company's reputation and positive image in markets served.
• Improved website visibility through development and implementation of SEO strategies.
• Wrote and distributed press releases to increase brand visibility.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.

Created business opportunities through prospecting in person with follow up to decision makers. Engaged with customers to build rapport and loyalty.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

• Streamlined processes for increased efficiency in proposal creation, contract negotiation, and campaign execution.
• Established long-term relationships with clients, fostering trust and loyalty through exceptional service and communication.
• Compiled comprehensive reports on campaign performance, providing valuable insights to both internal teams and clients.
• Grew existing accounts significantly by delivering results-driven campaigns tailored to individual client objectives and market conditions.
• Enhanced company reputation through outstanding customer service, consistently exceeding client expectations in performance and delivery.
• Increased overall customer satisfaction ratings through regular follow-ups post-campaign completion, addressing any concerns or feedback.
• Collaborated closely with creative teams to develop compelling ad campaigns designed to engage target audiences.
• Exceeded quarterly sales targets consistently through diligent prospecting efforts and effective account management strategies.
• Boosted advertising sales by developing strategic media plans tailored to client needs and objectives.
• Generated new business opportunities by networking, attending industry events, and conducting market research.
• Customized marketing collateral materials to align with specific client branding guidelines while showcasing unique selling points effectively.
• Provided expert advice on media planning, buying, and strategy development for a diverse range of clients.
• Used cold calling to reach out to local business owners needing new advertising products and services.
• Created and presented media and advertising packages to prospective customers.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
• Prepared and delivered sales presentations to businesses to sell new advertising programs.

• Implemented data-driven strategies to target potential members, resulting in significant membership growth.
• Coordinated seamless transitions for incoming board members while maintaining continuity in services provided to existing members during critical periods of change within the organization''s leadership structure.
• Managed a comprehensive member database, ensuring accurate records and facilitating targeted communications.
• Enhanced member satisfaction by implementing targeted membership programs and services.
• Increased member retention by addressing concerns, resolving issues, and providing exceptional customer service.
• Played an active role in organizing and facilitating numerous networking events, educational workshops, and conferences aimed at providing members with valuable opportunities for professional growth and development.
• Oversaw member survey initiatives, utilizing feedback gathered from participating individuals in order to implement impactful changes that resulted in increased overall satisfaction rates among our membership base.
• Worked closely with senior leadership to align Membership Services initiatives with organizational goals and objectives.
• Organized promotional events and interacted with community to increase sales volume.