Donna Rosas
Caldwell,TX
Summary
Dynamic Claims Specialist with proven expertise at Social Security, excelling in federal policy interpretation and critical thinking. Enhanced customer satisfaction through exceptional service and effective communication, resolving complex claims efficiently. Recognized for strong organizational skills and the ability to thrive under pressure, fostering collaborative relationships with claimants for optimal outcomes.
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in customer service, and federal policies and guidelines, consistently ensuring accuracy and fairness.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Social Security Security
05.2008 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as claimants, attorney representatives and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, skills, and detailed knowledge of federal disability policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both claimants and the organization.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Education
No Degree - Business Administration And Management
Blinn College
Bryan TXHigh School Diploma -
Caldwell High School
Caldwell, TX05-1982
Skills
- Claims and processing for medical disability
- Verbal communication
- Federal policy interpretation
- Active listening
- Documentation review
- Time management
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
Languages
Spanish
Professional Working
Timeline
Claims Specialist
Social Security Security
05.2008 - Current
No Degree - Business Administration And Management
Blinn College
High School Diploma -
Caldwell High School
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