Donna Rose
Lindenhurst
Summary
Dynamic and dependable professional with a strong background in customer service at The Home Depot. Proven ability to enhance patient satisfaction through effective scheduling and communication in a fast-paced environment. Skilled in critical thinking and organizational tasks, ensuring efficient operations and fostering teamwork to achieve optimal results.
Overview
13
13
years of professional experience
Work History
Retail Sales- Part Time
The Home Depot Store
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Administrative Assistant/Surgical Scheduler Coordinator
New York Plastic Surgical Group
06.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Education
High School Diploma -
Franklin K Lane High School
Jamaica, NY06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Calm under pressure
- Critical thinking
- Excellent communication
- Organizational skills
Timeline
Retail Sales- Part Time
The Home Depot Store
10.2019 - Current
Administrative Assistant/Surgical Scheduler Coordinator
New York Plastic Surgical Group
06.2012 - Current
High School Diploma -
Franklin K Lane High School