Donna Salcedo
Long Beach ,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR/Production
Pizza Hut
11.2021 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Trained and assisted new kitchen staff members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Babysitter
Self Employed Services
01.2019 - 10.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with light housekeeping duties as well as running errands.
Education
No Degree - Biological Sciences
Biola University
La Mirada, CA08-2023
High School Diploma -
Woodrow Wilson Classical High School
Long Beach, CA06-2023
Skills
- Complaint resolution
- Credit card payment processing
- Staff education and training
- Product knowledge
- Dispute resolution
- Microsoft Excel
- Time management
- Microsoft office expertise
- Critical thinking
- Team collaboration
- Typing 60 wpm
- Customer service
- Problem resolution
- De-escalation techniques
- 10-key
- Multi-line phone talent
Certification
OSHA: 10-hour General Industry Safety and Health
Languages
English
Native or Bilingual
Spanish
Professional Working
Software
Microsoft Word
Excell
Power Point
Google Docs
Google Slides
Google Sheets
Hobbies
- Drawing
- Painting
- Crocheting
- Arts and Crafts
- Baking
- Video games
Timeline
CSR/Production
Pizza Hut
11.2021 - Current
Babysitter
Self Employed Services
01.2019 - 10.2021
OSHA: 10-hour General Industry Safety and Health
No Degree - Biological Sciences
Biola University
High School Diploma -
Woodrow Wilson Classical High School
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