Donna Sanders

Organization, light cleaning and plant care. Decorated home for Christmas.

Cleaned 8 homes for 7 clients on a weekly basis. Laundry, floor and surface care, bathroom sanitation and organizing.

• Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Checked employees' benefits enrollment for accuracy and inputted all data into Broker's systems.
• Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
• Administered FMLA, Worker's Compensation and Unemployment.
• Monthly tracking and payment of Medical, Dental, Vision and Group Term Life policies.

• weekly payroll processing for 900+ employees in 9 companies over 24 locations.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Organized and led staff orientation programs and training to promote collaboration.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Instructed senior leaders on appropriate employee corrective steps.
• Formatted a new employee recognition program.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Consulted with leadership to identify processes requiring improvement to support growth and success.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Processed customer orders accurately and within agreed timeframes to meet service standards.

• Carried out professional service, retaining polite and friendly approach at all times.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Adhered to all health and safety regulations while serving food and beverages.
• Answered guest questions about event plans and food service choices.
• Arranged linens and table settings according to seating plan and event theme.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Liaised with venue management to monitor logistics and timelines.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Organized banquet storage and surrounding areas to facilitate access to products and materials.
• Provided exceptional service to guests by immediately addressing needs and requests.
• Delegated tasks to staff members to maximize production under tight deadlines.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.