Donna Santamaria

• Planned, led training sessions to promote sales team professional development and sales goal reinforcement. Increased sales in the Business Banking space through prospecting for new business, including networking events, as well as cold calling. Led teams of 27 branches while managing all accounts and currently in Business Banking
• Contributed to overall Business banking growth by developing strong relationships with clients and
  up-selling additional services
  Used cold calling to reach out to local business owners needing new advertising products and services
  Communicated regularly with territory, regional and strategic managers for daily support and strategic
  planning for accounts
  Used consultative sales techniques to pinpoint customers' needs and close on short-term and long-term sales contracts.

Maintained confidentiality of bank records and client information to prevent mishandling of data and
potential breaches
Reviewed and edited loan agreements to promote efficiency and accuracy
Boosted revenue and grew sales
Produced reports outlining financial data to assist management with making strategic plans and
operational decisions
Submitted loan applications to loan underwriter for verification and recommendation
Identified and capitalized on community business opportunities with effective networking
Protected company assets with strategic risk management approaches
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes,
coaching employees on company protocol and payroll operations
Assessed employee performance and developed improvement plans
Built strong partnerships and stockholder relationships
Met deadlines by proactively managing individual and team tasks and implementing processes
Resolved escalated customer issues in timely manner, which boosted retention rates
Boosted branch sales by developing and deepening customer loyalty through incentive programs
Recruited, interviewed, hired and trained numerous employees and implemented mentoring program to
promote positive feedback and engagement
Reviewed financial statements on a daily basis to make accurate recommendations to clients
Uncovered and resolved strategic and tactical issues impacting sales management and business
operations
Engaged employees in business processes with positive motivational techniques

• M & T Bank – Binghamton, NY
  Maintained confidentiality of bank records and client information to prevent mishandling of data and
  potential breaches
  Reviewed and edited loan agreements to promote efficiency and accuracy
  Boosted revenue and grew sales
  Produced reports outlining financial data to assist management with making strategic plans and
  operational decisions
  Submitted loan applications to loan underwriter for verification and recommendation
  Identified and capitalized on community business opportunities with effective networking
  Protected company assets with strategic risk management approaches
  Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes,
  coaching employees on company protocol and payroll operations
  Assessed employee performance and developed improvement plans
  Built strong partnerships and stockholder relationships
  Met deadlines by proactively managing individual and team tasks and implementing processes
  Resolved escalated customer issues in timely manner, which boosted retention rates
  Boosted branch sales by developing and deepening customer loyalty through incentive programs
  Recruited, interviewed, hired and trained numerous employees and implemented mentoring program to
  promote positive feedback and engagement
  Reviewed financial statements on a daily basis to make accurate recommendations to clients
  Uncovered and resolved strategic and tactical issues impacting sales management and business
  operations
  Engaged employees in business processes with positive motivational techniques