DONNA SARVELLO
Bolingbrook,IL
Summary
Accomplished Director, skillful in assessing business conditions and developing optimization plans to drive key improvements. Excellent administrative knowledge with expertise in reviewing business practices, competitor activities and personnel management policies to make proactive changes. Good relationship-building and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Board of Directors
Alliance of Massage Therapy Educators
01.2021 - Current
- Volunteer position to better help the Massage Therapy community
- Attend monthly meetings and contribute to special projects.
Director of Education
New School for Massage, Bodywork & Healing
05.2021 - 07.2023
- Wrote, edited, and proofread external communications
- Maintained and managed the national accreditation process
- Developed and trained staff on new policies and procedures
- Wrote policies and procedures which improved workplace efficiencies and streamlined cumbersome processes
- Developed an Instructor Training Program
- Created a Continuing Education Program from start to finish which attracted the strongest instructor candidates across the country
- Responsible for hiring, onboarding, training, and developing all employees
- Recruited and enrolled new students.
Vice President of Educational Support
National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) Nonprofit
07.2010 - 04.2021
- Directly supported the CEO and Board of Directors by coordinating travel arrangements, meals, and communications to the public
- Trained Board members regarding business processes
- Worked directly with the Executive Committee of the Board of Directors on all new projects
- Developed and managed an annual budget for three departments
- Developed website content
- Supported the Marketing Department by writing content and editing documents and communications prior to distribution
- Developed the NCBTMB policies and guidelines
- Conducted webinars and drafted communications which were distributed nationally to all members regarding NCBTMB’s programs
- Redesigned the Continuing Education and Assigned School applications
- Managed three volunteer committees by preparing the agenda and minutes, and researching information they needed to make educated decisions
- Traveled extensively to represent NCBTMB at national conferences
- Presented materials on the successes and future goals of the NCBTMB’s Board Certification Program
- Doubled Continuing Education revenue in the first year through written communication
- Evaluated, approved, and denied continuing education and school application based on NCBTMB guidelines
- Investigated schools and CE providers to determine legitimacy and reported illegitimate practices to the appropriate state agency board
- Worked with partnering State Boards to assist in creating and implementing massage therapy regulations and rules.
Program Manager
Everest College
Skokie, Illinois
07.2003 - 06.2010
- Supported the Director of Education through tracking students’ progress
- Was the interim Director of Education and Registrar
- Developed/wrote curriculum and exams for all partner schools across the country
- Managed and developed instructors
- Instructed and evaluated adult learners based on a set of guidelines I implemented
- Responsible for the evaluation and resolution of student inquiries, issues, and problems.
Owner
Panelli's Pizza, Beef and Subs Inc.
Berwyn, Illinois
06.2003 - 12.2007
- Managed all employees
- Responsible for hiring, onboarding, and in rare cases termination
- Prepared all payroll and monthly, quarterly, and annual tax documents
- Created marketing and advertising materials to increase sales and drive additional revenue
- Forecasted annual budget to find ways to save on expenses and increase profit margins.
Education
MBA -
Everest Online
01.2010
Bachelors of Science in Business Management -
University of Phoenix
01.2006
Associate of Applied Science in Computer Network Engineering -
Westwood College of Technology, Schiller Park, Illinois
01.2003
Skills
- Write, review, and edit emails, memos, documents, policies, applications and literature
- Support the marketing department through writing and proofreading communications
- Provide email and communications support with clientele
- Develop strong relationships with staff and management
- Team player
- Recruit talented people for all positions
- Onboard and train all new employees
- Hire/terminate people as needed
- Strong leadership/team building skills
- Provide superior internal and external customer support
- Self-motivated – Opened a small restaurant in 2003
- Excellent listening and problem-solving skills
- Adapt to new tasks quickly
- Working with metrics
- Time management and project completion
- Completing applications and documents – accreditations, membership, state approvals
- Curriculum writing
- Develop and lead live webinars
- Rebrand through marketing and communication
- Public speaking
- Build strong relationships between organizations
- Attended Board meetings – Create agendas and take minutes
- Event planning, accommodations, and execution
- Microsoft Office Suite
- Google Workspace
- Credential Manager
Timeline
Director of Education
New School for Massage, Bodywork & Healing
05.2021 - 07.2023
Board of Directors
Alliance of Massage Therapy Educators
01.2021 - Current
Vice President of Educational Support
National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) Nonprofit
07.2010 - 04.2021
Program Manager
Everest College
07.2003 - 06.2010
Owner
Panelli's Pizza, Beef and Subs Inc.
06.2003 - 12.2007
MBA -
Everest Online
Bachelors of Science in Business Management -
University of Phoenix
Associate of Applied Science in Computer Network Engineering -
Westwood College of Technology, Schiller Park, Illinois