Dynamic Customer Service Representative with a proven track record at Jay Taylor Exterminating, excelling in service excellence and relationship building. Recognized for enhancing customer satisfaction through effective listening and critical thinking, leading to increased loyalty and repeat business. Skilled in complaint handling and accurate data entry, consistently exceeding service standards.
Hi, I’m
Donna Savare
Thomasville
Summary
Overview
8
years of professional experience
Work History
Jay Taylor Exterminating
Customer Service Representative
12.2017 - 06.2025
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining accurate records of service requests and customer interactions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Coordinated scheduling of appointments, ensuring efficient use of resources and time management.
- Led initiatives to streamline operations, resulting in improved response times for customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
University of PhoenixTempe, AZ
from Education
University Overview
Skills
- Service excellence
- Effective listening skills
- Critical thinking
- Accurate data entry
- Call center experience
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Jay Taylor Exterminating
12.2017 - 06.2025
University of Phoenix
from Education
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