Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Scarlett

Patient Advocate
Romulus,MI

Summary

Hardworking employee enthusiastic about learning more about the technology field. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Dependable Patient Advocate serving diverse needs of patients through active communication and responsive engagement with Doctors and Insurance companies. Skilled at analyzing patient files to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

32
32
years of professional experience

Work History

Patient Advocate

CVS Specialty Pharmacy
08.2021 - Current
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Educated patients and families on healthcare options and financial support resources.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Advocated for patient rights and access to support resources in healthcare settings.
  • Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
  • Monitored patient progress and provided emotional support.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.

Courier/Sales Representative

Detroit Newspapers, Detroit USA
07.1991 - 02.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
10.2025

Associate of Science - Health Administration

University of Phoenix
Tempe, AZ
09.2013

Skills

  • Quality Assurance
  • Patient Information Management
  • Patient Issue Resolution
  • Verbal and Written Communication
  • Proactive Problem-Solving
  • Insurance Understanding
  • Resource Utilization
  • Outbound Calling
  • Punctual and Hardworking
  • Multi-Line Telephone Systems
  • Organization and Time Management
  • Reliability and Dedication
  • Customer Retention Abilities
  • Product and Service Knowledge
  • Microsoft Outlook
  • Microsoft Windows
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Active Listening
  • Upselling Techniques

Timeline

Patient Advocate

CVS Specialty Pharmacy
08.2021 - Current

Courier/Sales Representative

Detroit Newspapers, Detroit USA
07.1991 - 02.2021

Bachelor of Science - Criminal Justice

Colorado Technical University

Associate of Science - Health Administration

University of Phoenix

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Donna Scarlett Patient Advocate