Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Schaefer

Matthews,NC

Summary

Healthcare professional with a strong background in client/patient advocacy. Consistently achieves positive outcomes by addressing client/patient needs and streamlining processes. Skilled in empathetic communication and problem-solving. Adept at navigating complex healthcare systems, advocating for patient rights, and ensuring optimal care outcomes. Known for dependability, flexibility, and effective communication in high-stress environments.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Patient Advocate

RN4U
04.2023 - 04.2024
  • Educated patients and families on healthcare options and financial support resources.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Assist and support care management team of nurses

Market Developement Manager

BlueDot Cares
08.2021 - 03.2022
  • Responsible for growing and developing a team of professional senior care placement specialists to assist seniors and their families in next step care options inside and outside the home
  • Responsible for growing and developing partnerships in the senior care market in Mecklenburg, Union, York, Lancaster, Iredell and Cabarrus County
  • Personally specializing in hard to place, difficult and challenging cases that requires advanced problem solving skills

Owner and Certified Senior Advisor

Self-employeed
06.2009 - 12.2020
  • Launched new Franchise concept- Greater Charlotte Region
  • Assisted Families and Elders with next steps in care options -in home care, assisted living, memory care, skilled nursing
  • Family crisis management
  • Long Term Care Planning
  • Worked closely with area discharge planners in local hospitals and skilled nursing facilities to facilitate safe and lasting discharges to home or care facility best suited for their needs
  • Trained and supported in-coming franchisees
  • Developed enhanced marketing skills each year, led to increased referrals and increased revenue each year
  • Community advocacy for area senior citizens through education and outreach

Realtor

Queenstowne Realty
12.2001 - 06.2009
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.

Staff Registered Respiratory Therapist

Novant Presbyterian Medical Center
02.1997 - 12.2001
  • Coordinated with physicians and other care team members on care and treatments.
  • Evaluated patient response to respiratory treatments and revised care plans accordingly.
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Identified issues, analyzed information and provided solutions to problems.

Educational Coordinator for Respiratory Therapy

Robert Wood Johnson Barnabas Health
06.1985 - 06.1996
  • Cooperated and communicated effectively with physicians to deliver client satisfaction and meet compliance with set standards.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
  • Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Responsible for in-servicing supporting departments- nursing, rehab
  • Day to day coordination with physicians in fast paced, large teaching hospital
  • Responsible for training of Respiratory students from affiliated colleges
  • Participated in workshops, seminars, education programs and other activities promoting professional growth and development
  • Participated in weekly case staffing with program director, case managers, clinicians and supervisory staff
  • Developed community education programming events and other activities designed to increase and improve educational outcomes

Education

Associate of Science - Respiratory Therapy

Union County College
Cranford, NJ

Bachelor of Science - Health And Physical Education

Lock Haven University of Pennsylvania
Lock Haven, PA

Skills

  • Educator and Coach
  • Advocacy
  • Teamwork
  • Crisis management
  • Conflict resolution
  • Problem Solving
  • Adaptability
  • Communication
  • Customer Service
  • Area Market Development

Certification

Certified Health Coach (CHC) 02/2021-present

Board Certified Patient Advocate (BCPA ) 10/2020-present

Certified Senior Advisor (CSA) 2010-present

Registered Respiratory Therapist (RRT )1986-present


Timeline

Patient Advocate

RN4U
04.2023 - 04.2024

Market Developement Manager

BlueDot Cares
08.2021 - 03.2022

Owner and Certified Senior Advisor

Self-employeed
06.2009 - 12.2020

Realtor

Queenstowne Realty
12.2001 - 06.2009

Staff Registered Respiratory Therapist

Novant Presbyterian Medical Center
02.1997 - 12.2001

Educational Coordinator for Respiratory Therapy

Robert Wood Johnson Barnabas Health
06.1985 - 06.1996

Associate of Science - Respiratory Therapy

Union County College

Bachelor of Science - Health And Physical Education

Lock Haven University of Pennsylvania

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