DONNA SCHMALE
Oakland,OR
Summary
To work professionally with people with developmental disabilities in a support role providing direct assistance to make a positive difference in their growth and quality of life.
Overview
25
25
years of professional experience
Work History
Motor Coach Operator
MTR Western
Eugene, OR
08.2023 - Current
- Delivered exceptional customer service to Amtrak customers, providing transportation to intercity Amtrak destinations.
- Collaborated with Amtrak and MTR Western, enhancing customer experience, and achieving a 98% safety compliance rating.
Home Maker
Wife/ Mother
Corvallis, Oregon
05.2007 - 08.2023
Driver
RideSource of Eugene
Eugene, Oregon
02.2005 - 05.2007
- Transported people with disabilities to and from appts
- Directly assisted people with disabilities during the boarding and unboarding process with their individual needs specific accommodations
- Assisted wheel chair clients board via the wheelchair lift, securing their chair and seat belt placement
- Worked in all weather conditions often under pressure and time constraints
Shelter Supervisor/Crisis Line Worker
Community Outreach Inc.
Corvallis, OR
02.2002 - 01.2005
- Provided advocacy, case management, crisis intervention, and moral support for clients, facilitating long-term self-sufficiency, health and well-being to over 300 people in need
- Supervised 35 in house clients over seeing house rules compliance, facilitated conflict de-escalation and resolution, distributed medications
Housing Support Liaison
Mid-Valley Housing Plus
Corvallis, OR
06.2000 - 01.2002
- Facilitated client meetings with agencies such as the Social Security Administration, Oregon DHS, and local nonprofits to secure benefits, including housing, SNAP, and medical care.
- Case management, coordinated housing acquisition, and implemented Federal, State, and local resources to develop comprehensive, needs-based service plans for over 100 low-income individuals with chronic mental illness.
Education
Bachelor of Science - Human Development and Family Sciences (Social Services)
Oregon State University
Corvallis, OregonSkills
- Direct Support Services
- ADL Assistance
- Confidence Building
- Empathetic listening, problem solving
- Professional relationship building
- Record keeping
- First Aid/CPR
Timeline
Motor Coach Operator
MTR Western
08.2023 - Current
Home Maker
Wife/ Mother
05.2007 - 08.2023
Driver
RideSource of Eugene
02.2005 - 05.2007
Shelter Supervisor/Crisis Line Worker
Community Outreach Inc.
02.2002 - 01.2005
Housing Support Liaison
Mid-Valley Housing Plus
06.2000 - 01.2002
Bachelor of Science - Human Development and Family Sciences (Social Services)
Oregon State University