Donna Schmidt
Rochester,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Human Resource Manager
Home Instead Senior Care
01.2021 - Current
- Company Overview: Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
- Responsible for the Human Resource Management of a caregiving staff of over 200 employees
- Recruiting and onboarding of 15-20 employees/month
- Salary planning and implementation of periodic salary increases
- Performance management, including corrective actions and managing interim and annual review processes
- Ensuring all employee records are in compliance with NYS Department of Health and Department of Labor requirements
- Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
Quality Care Manager
Home Instead Senior Care
01.2020 - 01.2021
- Company Overview: Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
- Ensured that all Clients receive the highest quality of care from our organization
- Developed team of Quality Care Consultants
- Developed standard quality processes and measures
- Quality team achieved over 95% client and caregiver satisfaction
- Conducted regular client visits and communication with family members
- Coached caregivers in the specific needs of reach client
- Regularly reviewed and updated client care plans
- Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
Compliance Manager
Home Instead Senior Care
01.2018 - 01.2019
- Company Overview: Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
- Ensured that all Client records are in compliance with NYS Department of Health (DOH) regulations
- Developed new client files upon contract signing
- Ensured that all necessary medical orders are prepared by our Registered Nurses and signed by the Client’s Medical Provider
- Scheduled periodic RN supervisions for all Caregivers
- Scheduled six-month recertifications for all Clients as required by the NYS DOH
- Premium provider of in-home care services for seniors in the Rochester area, with steadily growing revenue
- Revenue to exceed $7.5M in 2022
Vice President, MPS and Office Solutions
Xerox Corporation
01.2018 - 12.2018
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- In this role, Donna led the Solution Design, Solution Integration & Security, Software Implementations Services, and Design & Delivery Enablement teams, all dedicated to designing, implementing and supporting Managed Print Solutions for Xerox’s customers throughout the United States
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Customer Service and Accounting Team Member
Wegmans Food and Pharmacy
04.1998 - 03.2018
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured all accounting office procedures were properly executed
Director, MPS Consulting and Solution Design
Xerox Corporation
01.2013 - 12.2017
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Managed a team of eleven Solution Architects focused on developing customer focused print management designs for major print services clients
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Program Manager - EPS Center of Excellence
Xerox Corporation
01.2011 - 12.2013
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Developed and managed various programs to grow Xerox’s presence in the Managed Print market
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Global Strategy and Business Development Manager
Xerox Corporation
01.2006 - 12.2011
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Develop and document strategic plans for the success of Xerox Global Services in the office services market
- Responsibilities include monitoring the market environment, assessing competitive products and developing services offerings
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Document Solutions Executive
Xerox Corporation
01.2004 - 12.2006
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Manage customer accounts in the Commercial Markets Segment
- Responsibilities include all aspects of assisting customers in meeting their corporate objectives through process improvements and productivity savings
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Manager, Policy Administration
MedAmerica Insurance Company
01.2002 - 12.2003
- Company Overview: Long-term care subsidiary of the Excellus Health Plan, Inc
- MedAmerica is a fast growing long-term care insurer with over 60,000 policies in-force and annual premium revenue of over $65M annually
- Managed a staff of eleven policy administration and billing specialists with responsibility for all aspects of policy administration from policy application through delivery
- Also responsible for billing and cash application, as well as weekly commission payments to over 9000 long-term care insurance agents
- Long-term care subsidiary of the Excellus Health Plan, Inc
- MedAmerica is a fast growing long-term care insurer with over 60,000 policies in-force and annual premium revenue of over $65M annually
Product Marketing Manager
Xerox Corporation
01.2001 - 12.2002
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Developed and implemented worldwide marketing strategies to generate sales for multi-function office products
- Marketing responsibilities spanned all phases of the product life cycle and were implemented through various sales channels
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Strategy and Planning Manager
Xerox Corporation
01.2000 - 12.2001
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Developed and documented strategic plans for success in the office market
- In addition, managed a staff of market and financial analysts
- Group responsibilities included monitoring the market environment, performing and analyzing market research, assessing competitive products and developing strategic forecasts
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Strategic Pricing Consultant
Xerox Corporation
01.1997 - 12.2000
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Developed price guidelines for Xerox color products
- Responsibilities included assessment of the current competitive market, forecasting the market impact on product pricing, and balancing the goals of market-based versus margin-based pricing
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Information Management – Various Positions
Xerox Corporation
01.1984 - 12.1997
- Company Overview: A multi-national provider of document processing equipment and solutions, with global sales of $16B
- Performed both staff management and project management functions within the Information Management organization
- In these roles, responsible for ensuring that the appropriate resources were allocated to meet both the customer and business requirements for information system support to the Equipment Management function and the Sales Compensation Administration function
- A multi-national provider of document processing equipment and solutions, with global sales of $16B
Education
MBA - Executive
University of Rochester, Simon School of Business
Rochester, NYBachelor of Science - Management of Human Resources
Roberts Wesleyan College
RochesterAssociate of Applied Science - Computer Science
Monroe Community College
Rochester, NYSkills
- HR policies and procedures
- Training and mentoring
- Compliance
- Human resources operations
- Strategic planning
- Process improvement
- Operational leadership
- Team leadership
Timeline
Human Resource Manager
Home Instead Senior Care
01.2021 - Current
Quality Care Manager
Home Instead Senior Care
01.2020 - 01.2021
Compliance Manager
Home Instead Senior Care
01.2018 - 01.2019
Vice President, MPS and Office Solutions
Xerox Corporation
01.2018 - 12.2018
Director, MPS Consulting and Solution Design
Xerox Corporation
01.2013 - 12.2017
Program Manager - EPS Center of Excellence
Xerox Corporation
01.2011 - 12.2013
Global Strategy and Business Development Manager
Xerox Corporation
01.2006 - 12.2011
Document Solutions Executive
Xerox Corporation
01.2004 - 12.2006
Manager, Policy Administration
MedAmerica Insurance Company
01.2002 - 12.2003
Product Marketing Manager
Xerox Corporation
01.2001 - 12.2002
Strategy and Planning Manager
Xerox Corporation
01.2000 - 12.2001
Customer Service and Accounting Team Member
Wegmans Food and Pharmacy
04.1998 - 03.2018
Strategic Pricing Consultant
Xerox Corporation
01.1997 - 12.2000
Information Management – Various Positions
Xerox Corporation
01.1984 - 12.1997
MBA - Executive
University of Rochester, Simon School of Business
Bachelor of Science - Management of Human Resources
Roberts Wesleyan College
Associate of Applied Science - Computer Science
Monroe Community College
Similar Profiles
Catherine LerchCatherine Lerch
Outside Sales Representative at Home Instead Senior CareOutside Sales Representative at Home Instead Senior Care
Ashleigh CardAshleigh Card
Caregiver at Home Instead Senior CareCaregiver at Home Instead Senior Care
Rishika NarendranRishika Narendran
Caregiver at Home Instead Senior CareCaregiver at Home Instead Senior Care