Summary
Overview
Work History
Education
Skills
Timeline
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Donna Schulz

Hudson,WI

Summary

Attentive Server with superior knowledge and dedication to exceeding guests dining expectations. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for efficiency and accuracy during high-volume times.

Overview

44
44
years of professional experience

Work History

Flight Attendant

Sun Country Airlines
Minneapolis, MN
09.2015 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.

Server/Manager

Luna Rossa
Stillwater, MN
09.2014 - 09.2015
  • Responsible for hiring, training, and staff scheduling of hosts and servers.
  • Opened and closed restaurant.
  • Involved in coordinating banquets and large parties.
  • Observed servers and hosts and provided corrective measures for skill improvement.
  • Provided best guest experience possible.
  • Used suggestive selling to increase sales.

Suite Attendant

Levy Restaurants
Minneapolis, MN
11.2013 - 05.2015
  • Set up suites with food, beverages and supplies.
  • Greet guests when they arrived to their suite.
  • Maintain suite cleanliness during events.
  • Called and emailed guests after events to maintain relationship.
  • Continually checking on suites to ensure food quality and service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Server/Bartender

Crave Catering
Minneapolis, MN
09.2013 - 10.2014
  • Set up and broke down bar, and or dining tables.
  • Loaded and unloaded catering truck.
  • Follow catering guidelines set by BEO.

Front of House Manager

Sunsets Of Woodbury
Woodbury, MN
11.2007 - 04.2013
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Hired, scheduled and trained hosts and servers.
  • Involved in employee performance reviews.
  • Daily opening and or closing responsibilities.
  • Manage daily staffing levels and made changes as needed.

Server

Sunsets Of Woodbury
Woodbury, MN
09.2007 - 02.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

International Flight Attendant

Northwest Airlines
06.1984 - 03.2007
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.

Education

No Degree - Business

University of Wisconsin - River Falls
River Falls, WI

High School Diploma -

Hudson High School
Hudson, WI
05.1980

Skills

  • Effective communicator
  • Menu and alcohol knowledge
  • Tableside wine service
  • Suggestive up-selling
  • Team oriented
  • Organized
  • Proper food handling
  • Problem solving

Timeline

Flight Attendant

Sun Country Airlines
09.2015 - Current

Server/Manager

Luna Rossa
09.2014 - 09.2015

Suite Attendant

Levy Restaurants
11.2013 - 05.2015

Server/Bartender

Crave Catering
09.2013 - 10.2014

Front of House Manager

Sunsets Of Woodbury
11.2007 - 04.2013

Server

Sunsets Of Woodbury
09.2007 - 02.2013

International Flight Attendant

Northwest Airlines
06.1984 - 03.2007

No Degree - Business

University of Wisconsin - River Falls

High School Diploma -

Hudson High School

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