Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Scott

Port Richey,FL

Summary

Determined Salon Leader with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

16
16
years of professional experience

Work History

Salon Manager

JC Penney Stores
06.2024 - Current
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.

Salon Manager

JCPenney Salon
07.2020 - 06.2023
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Organized promotions to boost PSL19% on a goal of 25%.
  • Educated service personnel on company policy and procedure.

Salon Leader

Hair Cuttery Salon
06.2016 - 09.2019
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Educated service personnel on company policy and procedure.
  • Evaluated employee performance through close observation and performance rubrics.
  • Initiated workplace improvement programs for increased service efficiency.
  • Delegated workplace responsibility to appropriate staff.
  • Researched and evaluated current and potential products used by service staff.
  • Upheld 24-hour response time to service requests.
  • Maintained posting of MSDS sheets in workplace.
  • Utilized best practices theory when selecting vendors and products.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Salon Owner

Self-employeed
02.2010 - 04.2016
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained staff records and work schedules.
  • Arranged for regular maintenance services for all beauty equipment.
  • Organized employee shifts and took peak times and seasonality into consideration.
  • Upheld 24-hour response time to service requests.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Utilized best practices theory when selecting vendors and products.
  • Maintained posting of MSDS sheets in workplace.
  • Researched and evaluated current and potential products used by service staff.
  • Prepared billings and estimates for customers.
  • Evaluated employee performance through close observation and performance rubrics.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Delegated workplace responsibility to appropriate staff.

Education

High School Diploma -

North Stafford High School
Stafford, VA

Cosmetology - Cosmetology

VA School of Cosmetology
Woodbridge, VA

Skills

  • Cleanliness and Sanitation
  • Safety Awareness
  • Profit Enhancement
  • Revenue Generation
  • Problem-Solving Skills
  • Pricing Structures
  • Customer Service
  • Client Needs Assessment
  • Time Management
  • Employee Retention
  • Revenue Growth
  • Providing Feedback
  • Client Relations
  • Employee Relations
  • Coordination Skills
  • Recruitment and Hiring
  • Salon Retail Sales
  • Communication Skills
  • Fashion Familiarity
  • Diverse Hairstyles
  • Performance Improvement
  • Product Promotion
  • Managing Multiple Tasks
  • Inventory Control
  • Employee Development
  • Latest Hair Trends
  • Decision-Making Skill
  • Hair Coloring
  • Beauty Techniques
  • Color Correction
  • Cosmetology
  • Hairstyling
  • Scheduling

Timeline

Salon Manager

JC Penney Stores
06.2024 - Current

Salon Manager

JCPenney Salon
07.2020 - 06.2023

Salon Leader

Hair Cuttery Salon
06.2016 - 09.2019

Salon Owner

Self-employeed
02.2010 - 04.2016

High School Diploma -

North Stafford High School

Cosmetology - Cosmetology

VA School of Cosmetology

Similar Profiles

CREATE PROFILE