Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Sellers

Donna Sellers

Richmond,MO

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Friendly with over 25 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

Continental Disc Corporation
08.2008 - 12.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Receptionist

Bryan Cave Law Firm
08.2001 - 05.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

In-home Custom Decorator

Sears
06.1991 - 10.1996
  • Delivered high level of service to drive repeat customer business.
  • Recommended work flow improvements for customer's business needs.
  • Consulted with salesperson and customer on design aesthetic.
  • Measured customer project location and verified blueprint measurements.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and Type items.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Conducted client consultations to understand requirements and preferences.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Devised project budgets to track expenses and avoid cost overruns.
  • Selected appropriate product for projects based on customer budget and practical needs.

Education

Graduated From Night School -

Van Horn High School
Independence, MO
05.1971

William Chrisman High School
Independence, MO
05.1970

Skills

  • Microsoft Windows
  • Front Desk Operations
  • The ability to multitask Routinely handling a half-dozen or more projects at the same time, all of which would be seen to timely completion
  • The skill to be able to work through frequent distractions with a friendly and professional attitude

Timeline

Front Desk Receptionist

Continental Disc Corporation
08.2008 - 12.2015

Receptionist

Bryan Cave Law Firm
08.2001 - 05.2006

In-home Custom Decorator

Sears
06.1991 - 10.1996

Graduated From Night School -

Van Horn High School

William Chrisman High School
Donna Sellers