Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Donna Senger

Orlando

Summary

Dynamic and detail-oriented waitress with extensive experience in waitressing and bartending, excelling in customer relationship management and food safety compliance. Proven ability to enhance guest satisfaction through fine-dining expertise and effective team collaboration, consistently ensuring order accuracy and delivering exceptional service in high-pressure environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Waitress

Coral Springs Diner
Coral Springs
01.2021 - 02.2025
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Communicated daily specials to customers.
  • Greeted customers and provided menus.
  • Served food and beverages to patrons and confirmed complete orders.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Stocked service areas with supplies during slow periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed day-to-day duties accurately and efficiently.

Waitress/bartender

Latitude 62
Talkee
09.2016 - 11.2021
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Took orders for food and drinks and delivered them to guests.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated daily specials to customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented food and beverages to guests at tables.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Worked with cross-functional teams to achieve goals.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Sales Associate

She's So Shabby
Bca Raton
06.2013 - 05.2016
  • Adhered to company initiatives and achieved established goals.
  • Developed trusting relationships with customers by making personal connections.
  • Applied stains, paints, lacquers, varnishes and other finishes to furniture pieces using brushes and spray guns.
  • Used stripping tools and sandpaper to alleviate old varnish, finish and damaged parts.
  • Examined pieces to determine damage, deterioration and optimal restoration method.
  • Mixed colors of paint and stain according to customer specifications.
  • Installed hardware on furniture pieces including handles, knobs and hinges.
  • Prepared and treated surfaces before applying finishes.
  • Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
  • Ticketed, arranged and displayed merchandise to promote sales.

Waitress

Westside Bagels
Coral Springs
06.2006 - 01.2012
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Documented and entered special orders for event catering and party trays.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Assisted customers with selecting products from the deli case or menu board.
  • Organized ingredients and restocked supplies to prepare for busy periods.

Waitress

Anna's Italian Restaurant & Pizzeria
Tamarac
06.2004 - 01.2006
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Communicated daily specials to customers.
  • Greeted customers and provided menus.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Waitress

Coral Springs Diner
Coral Springs
02.1999 - 03.2004
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Greeted customers and provided menus.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Stocked service areas with supplies during slow periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Developed positive relationships with regular customers through friendly conversation.

Skills

  • Food safety compliance
  • Menu knowledge
  • Customer relationship management
  • Order accuracy
  • Team collaboration
  • Positive customer interactions
  • Multi-tasking
  • Beverage Serving
  • Food and beverage service
  • Fine-dining expertise
  • Tableside service
  • Detail-oriented
  • Cash handling
  • POS system operation

Certification

  • A certified Florida Food Service Worker

References

References available upon request.

Timeline

Waitress

Coral Springs Diner
01.2021 - 02.2025

Waitress/bartender

Latitude 62
09.2016 - 11.2021

Sales Associate

She's So Shabby
06.2013 - 05.2016

Waitress

Westside Bagels
06.2006 - 01.2012

Waitress

Anna's Italian Restaurant & Pizzeria
06.2004 - 01.2006

Waitress

Coral Springs Diner
02.1999 - 03.2004

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Donna Senger