Donna Sewell
Phoenix,AZ
Summary
Dynamic customer service professional with a proven track record at Foundever, excelling in problem-solving and customer engagement. Skilled in managing high-stress situations and resolving conflicts, leading to increased customer loyalty. Detail-oriented in data management, I prioritize customer needs and deliver exceptional service, enhancing overall user experience.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Foundever
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Appointment Setter
Freedom Solar Services
05.2021 - 09.2021
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
Foundever Formerly Alpine Access and Sykes
09.2015 - 04.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and rewards program, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Front Office Assistant
Calvary Chapel Surprise
02.2007 - 02.2010
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
Education
No Degree - Accounting And Finance
Lamson Business College
Glendale, AZ04-1988
Skills
- Customer engagement
- Engaged listening
- Problem-solving skills
- Detail-oriented data management
Timeline
Customer Service Representative
Foundever
09.2021 - Current
Appointment Setter
Freedom Solar Services
05.2021 - 09.2021
Customer Service Representative
Foundever Formerly Alpine Access and Sykes
09.2015 - 04.2021
Front Office Assistant
Calvary Chapel Surprise
02.2007 - 02.2010
No Degree - Accounting And Finance
Lamson Business College
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