Donna Shaw
Caldwell,OH
Summary
Adept at fostering positive visitor experiences, I excelled as a Front Desk Receptionist at Noble County Veterans Service Commission, mastering customer service and time management. My proactive approach in supply management cut costs significantly, while my adept handling of sensitive information ensured confidentiality. My skill set includes efficient problem-solving and maintaining high standards of professionalism.
Overview
31
31
years of professional experience
Work History
Front Desk Receptionist
Noble County Veterans Service Commission
06.1988 - 04.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Routed incoming mail and messages to relevant personnel without delay.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect veterans information.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Marietta High School
Marietta, OH05.1973
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Punctual and Reliable
- File Organization
- Sensitive information handling
- Meeting Arrangements
- Supply Management
- Cash Handling
Timeline
Front Desk Receptionist
Noble County Veterans Service Commission
06.1988 - 04.2019
High School Diploma -
Marietta High School
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