Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Shelnutt

Griffin,GA

Summary

Leveraging skills in excellent communication, have significantly improved operational efficiency and patient satisfaction. Adeptness in multitasking and attention to detail ensures high-quality assistance, making a valuable asset to any team. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

43
43
years of professional experience

Work History

Veterinary Assistant

Diane Febles Dvm
08.2012 - 08.2024
  • Positioned animals for diagnostic imaging such as x-rays, scans, and treatments.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas and surgical equipment to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment .
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Contributed to a clean and safe environment by maintaining surgical instruments and equipment.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Fostered positive relationships with clients and community members.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals.
  • Followed safety protocols for handling animals.
  • Observed animals for signs of distress or illness.

Operations Manager

Stringer Lumber Company
05.2000 - 06.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Office Manager

Blake Builders Supply
10.1989 - 02.1995
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Controlled finances to lower costs and keep business operating within budget.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Credit Manager

Lowes Home Improvment
08.1981 - 10.1989
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Education

Associate - Accounting

Gordon University
Barnesville, GA
05.1982

Associate - Drafting

Southern Crescent
Griffin, GA
05.1981

Diploma - High School

Mt. Zion High School
Mt. Zion, GA
05.1979

Skills

  • Client Communication
  • Appointment Scheduling
  • Reception duties
  • Multitasking
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • Customer Service
  • Patient Recordkeeping
  • Supply Ordering and Restocking
  • Microsoft Office
  • Cash Drawer Balancing
  • Bookkeeping and Accounting
  • Decision Management
  • Customer Billing

Timeline

Veterinary Assistant

Diane Febles Dvm
08.2012 - 08.2024

Operations Manager

Stringer Lumber Company
05.2000 - 06.2012

Office Manager

Blake Builders Supply
10.1989 - 02.1995

Credit Manager

Lowes Home Improvment
08.1981 - 10.1989

Associate - Accounting

Gordon University

Associate - Drafting

Southern Crescent

Diploma - High School

Mt. Zion High School

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Donna Shelnutt