Donna S. Hinton
Winder
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Accounts Payable Assistant
Vankirk Electric, Inc
01.2025 - 11.2025
- Invoice processing
- Payment execution
- Reconciliation of vendor accounts
- Resolve billing issues and discrepancies
- Administrative support
Customer Service Representative
DEUTZ
01.2022 - 12.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Managed high-volume calls while maintaining service quality and response times.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on best practices and company policies to ensure compliance.
- Analyzed feedback trends to identify areas for service improvement initiatives.
- Developed training materials that enhanced onboarding experience for new employees.
- Led cross-functional meetings to address operational challenges and optimize workflow efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/Cashier
SAM'S CLUB
08.2020 - 12.2021
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Implemented feedback mechanisms to assess service quality and drive improvements.
- Led team initiatives focused on enhancing in-store promotions and customer engagement strategies.
- Analyzed customer feedback data to identify trends and inform service enhancements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Customer Service Representative
TICA
11.2014 - 08.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Skills
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Call center operations
- Customer satisfaction measurement
- Microsoft outlook
- Paperwork processing
- Team development
Timeline
Accounts Payable Assistant
Vankirk Electric, Inc
01.2025 - 11.2025
Customer Service Representative
DEUTZ
01.2022 - 12.2024
Customer Service Representative/Cashier
SAM'S CLUB
08.2020 - 12.2021
Customer Service Representative
TICA
11.2014 - 08.2020