Summary

Overview

Work History

Education

Skills

Timeline

Donna Siskind

The Villages

Summary

Dynamic professional with extensive office administration experience at Harrison of Wildwood, excelling in advanced phone skills and customer service. Proven ability to enhance communication processes and resolve issues efficiently. Skilled in Microsoft Office and adept at building strong relationships, ensuring resident satisfaction and operational success.

Overview

years of professional experience

Work History

Concierge

Harrison of Wildwood

Wildwood

02.2025 - Current

Answered phones and directed them to the appropriate department.
Assisted residents with requests, and assisted them in providing information.
Performed clerical duties as requested by the Director.
Coordinated transportation arrangements for residents, including outings and appointments.
Collaborated with housekeeping and maintenance teams to address resident needs.

Phone Host

The Villages Corp.

The Villages

02.2024 - 11.2024

Provided information to current and prospective village residents.
Scheduled trolley tours.
Managed incoming calls and directed them to appropriate departments.
Collaborated with team members to ensure smooth communication processes.
Utilized phone systems and software to track call status and follow-ups.
Greeted callers and identified their needs quickly and accurately.

Receptionist

Jaguar of Tampa

Tampa

06.2020 - 07.2023

Assisted management by answering customer questions and getting assistance from department heads as needed.
Assisted F&I by collecting and reporting all down payments in CDK.
Managed multi-line phone system, ensuring efficient call routing.
Greeted customers warmly and directed them to appropriate departments.

Administrative Assistant/Receptionist Sales Department/BDC Admin

Camping World

Ocala

07.2018 - 03.2020

Answered phones and directed calls to the appropriate department.
Set up systems in the sales department to comply with Camping World Road to the Sale.
Resolved customer complaints through management and corporate staff.
Managed scheduling and appointment coordination for team members.
Assisted in preparing documents and reports for management review.

Dealer Sales Representative

Sanford Auto Dealers Exchange

Sanford

03.2011 - 08.2014

Developed new marketing strategies.
Maintained relationships with assigned area dealers.
Assisted dealers in moving inventory based on market trends.
Developed strong relationships with local dealerships to enhance product visibility.

Publisher/Owner

First Serve Magazine

Pensacola

04.2005 - 11.2010

I wrote and edited an average of 12 articles per publication.
Created ads and built community partnerships to build brand awareness.
Developed and managed relationships with tennis players, coaches, and schools to identify potential features, or other content, for the magazine.
Ensured that editorial and design goals or deadlines were met.
Researched, analyzed, and utilized market trends to contribute ideas or recommendations to improve the content and partnerships.
Developed engaging content for monthly magazine issues.
Collaborated with writers to refine article submissions.
Coordinated design layouts with graphic artists and editors.