Summary
Overview
Work History
Education
Skills
Timeline
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DONNA SKIDMORE

Summary


Knowledgeable and dedicated customer service professional with extensive experience in customer service and business administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

35
35
years of professional experience

Work History

Cashier

Sucheros Tex Mex
06.2023 - Current
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Worked with supervisory team to meet customer needs.
  • Addressed customer questions and complaints with professionalism.
  • Gave customers full attention and attended to their needs.
  • Totaled purchases and accepted payments using touch-screen register system.
  • Covered multiple store areas by cross-training in different roles.

Administrative Assistant

Harris Construction Co. Inc.
09.2023 - 08.2024
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Cashier/Server

Montana's Home Cooking
05.2020 - 09.2022
  • Explained details for new menu items and daily specials.
  • Kept food service and preparation areas clean and neat.
  • Demonstrated hospitality and customer service while greeting tables.
  • Reconciled cash tills from dining sales as part of closing duties.
  • Communicated professionally with customers, colleagues and supervisors.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Managed orders and payments with POS system.
  • Engaged customers in pleasant conversation while completing cash register transactions.

Office Manager

Drywall Concepts Unlimited,Inc.
08.1997 - 10.2008
  • Reconciled accounts and managed documents to facilitate office operations.
  • Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes.
  • Oversaw employee recruitment, training and onboarding processes.
  • Hired qualified employees using targeted strategies to reach candidates.
  • Kept paperwork updated with internal standards and legal requirements.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Prepared executive reports using operational, output and revenue data.

Customer Service Specialist

Sears Regional Credit Card Operation Center
02.1992 - 06.1996
  • Responded quickly to customer queries through email, phone, social media and corporate website.
  • Input customer information and interactions in company software system.
  • Collaborated with colleagues and co-workers to deliver quality customer experience.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Anticipated needs and resolved problems to keep customers happy.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Collaborated with internal departments to find resolutions and conduct further research on customer account.
  • Documented all call information according to standard operating policies and procedures.

Sales Associate

Sears Department Store
04.1990 - 01.1992
  • Assisted customers with sales and service needs.
  • Adapted to changing priorities and unexpected situations with calm demeanor.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Created great customer experiences with personalized sales support.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Helped customers navigate store, complete sales and process returns.
  • Processed credit card payments and accurately handled cash.

Education

High School - Business Administration

Newton County High School
Covington, GA
05.1988

Skills

  • Interpersonal skills
  • Customer service
  • Conflict mediation and customer retention
  • Customer relationship management (CRM)
  • Telephone etiquette
  • Excellent written and oral communication
  • Call center experience
  • Schedule mastery

Timeline

Administrative Assistant

Harris Construction Co. Inc.
09.2023 - 08.2024

Cashier

Sucheros Tex Mex
06.2023 - Current

Cashier/Server

Montana's Home Cooking
05.2020 - 09.2022

Office Manager

Drywall Concepts Unlimited,Inc.
08.1997 - 10.2008

Customer Service Specialist

Sears Regional Credit Card Operation Center
02.1992 - 06.1996

Sales Associate

Sears Department Store
04.1990 - 01.1992

High School - Business Administration

Newton County High School

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