Donna Smart

- Collaborate with drivers, dispatchers, and management to coordinate effective route assignments.

Improving driver efficiency and on-time performance.

- Utilize Trapeze, Transtar, and other dispatch systems to manage, assign, and rebalance workloads in.

real-time.

- Deliver exceptional customer service by communicating with clients via phone, ensuring timely and safe.

transportation.

- Consistently maintain a 90%+ On-Time Performance (OTP) rating across multiple dispatch channels.

- Work directly with Contract Supervisors to support seamless daily operations.

- Provide over two years of dedicated one-on-one training for new dispatchers, from day one of the classroom.

Instruction for full deployment.

- Teach proper radio, phone, and dispatch etiquette, ensuring consistency, professionalism, and high standards.

Performance among all trainees.

- Serve as a weekend classroom trainer, offering structured instruction on dispatch systems and procedures.

- Contributed to the development of the official dispatcher training manual by collaborating with the training.

Department, incorporating proven techniques and best practices from field experience. The manual remains a.

Key resource for onboarding new staff.

- Created and assigned delivery orders daily, routing drivers efficiently and safely.

- Monitored driver activity and fuel site levels to ensure timely service and supply replenishment.

- Matched driver paperwork with email-generated orders for accurate records and billing.

- Managed customer relations and communications, including resolving inquiries via phone and email.

- Tracked driver hours to maintain DOT compliance

Supervised over 200 drivers, ensuring professional conduct, safety, and punctuality.

- Assigned vehicles, routes, and equipment; managed stand-by and extra board operators.

- Maintained logs and records, communicated route changes and emergencies effectively.

- Trained new hires in classroom and on-the-job settings, focusing on safe client transport and Metro

procedures.

- Ensured trainees could accurately navigate routes and use dispatch software systems