Summary
Overview
Work History
Education
Skills
Timeline
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Donna Smith

Donna Smith

Smyrna,GA

Summary

  • I can offer at being a hard worker, team player , I like to keep a clean environment ,keep customers very happy. Would like to go back to have a career maybe in assistant. management. Dependable eager to learn even more also a fast learner.

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server

Twisted kitchen
Smyrna, GA
10.2023 - Current
  • Developed new processes for improved customer service experiences.
  • Created reports summarizing customer service trends over time.
  • Monitored customer service standards across the organization.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.

Assistant Manager

SUBWAY®Restaurants
Smyrna, GA
03.2021 - 05.2023
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Cashier

Dollar General Market
Smyrna, GA
02.2020 - 05.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

High School Diploma -

Wills High
Smyrna, GA
05-1985

Skills

  • Supply Restocking
  • Work as a team player like to clean environment kind to all wonderful with people and animals good on answering calls taking messages cash register work well with others know how to keep a level head and keep the peace and calm at all times main point is to keep the customers happy

Timeline

Server

Twisted kitchen
10.2023 - Current

Assistant Manager

SUBWAY®Restaurants
03.2021 - 05.2023

Cashier

Dollar General Market
02.2020 - 05.2021

High School Diploma -

Wills High

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Donna Smith