DONNA SMITH
Ennis,TX
Summary
Proficient Project and Program Manager that provides in-depth understanding of developing and implementing organizational
strategies. Well-versed in spearheading new initiatives to support functional operations and automotive software project
completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Familiar with current trends in
the automotive industry and market, as well as the latest products and services available to customers. Extensive project
management implementation experience and adept at forging strong working relationships with business leaders, clients, and
external stakeholders across geographically dispersed territories.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Project/ Program Manager II
05.2022 - Current
- Facilitate communication between cross-functional teams in order to ensure successful delivery of projects
- Manage change requests related to scope changes or requested modifications during the course of a project
- Create and maintain project documentation to ensure consistency of processes across the organization and assist in the development of business cases for new initiatives or enhancements to existing ones
- Provide guidance to team members on project tasks and timelines
- Coordinated with stakeholders to identify objectives and deliverables for projects and identify potential risks associated with projects and developed strategies to mitigate them.
Sr. Dealer Solutions Consultant
Cox Automotive
06.2018 - 05.2022
- Led and managed on-site or virtual consultant working directly with Xtime dealership customers and was responsible for implementation, training, and successful application of Xtime's product suite regarding specific enterprise accounts or regionally based customer
- Train dealership service department personnel on Xtime's suite of products to ensure comprehensive understanding and successful application within existing customer processes
- Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes.
- Provide L2/L3 technical support to enterprise customers as requested
- Manage and track travel requirements in compliance with Xtime guidelines.
Field Implementation Specialist
Cox Automotive
11.2017 - 06.2018
- Worked directly with Xtime dealership customers and was responsible for implementation, training, and successful application of Xtime's product suite regarding specific enterprise accounts or regionally based customers
- Trained dealership service department personnel on Xtime's suite of products to ensure comprehensive understanding and successful application within existing customer processes
- Conducted in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
- I reviewed the project scope before installation to understand customer expectations and essential details.
Lead Advisor/Account Manager
Vroom.com
11.2015 - 10.2016
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients
- Streamlined operational efficiencies by developing and implementing customer service protocols and standards
- Recommended additional, useful services to customers, which helped to increase overall sales
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Service Advisor
Huffines Auto Dealerships
04.2015 - 11.2015
- Supervised monetary transactions and changes while coordinating logistics to verify service dates
- Recommended additional, useful services to customers, which helped to increase overall sales
- Explained amount for expected services and provided detailed answers to customer questions
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Service Advisor
Grapevine Ford
03.2014 - 04.2015
- Contributed to business growth by confirming customer satisfaction with service and quality
- Immediately escalated incidents to remain compliant with company's standard procedures and processes
- Welcomed incoming individuals and ascertained needs by asking open-ended questions
- Explained amount for expected services and provided detailed answers to customer questions.
Education
Some College (No Degree) - Project Management
Ashford University
San Diego, CASkills
- Project Scheduling
- Customer Service
- Problem-Solving
- Stakeholder Communications
- Critical Thinking
- Interpersonal Skills
- Relationship Building
- Training and Development
Certification
- Master Subaru Certified
- Dodge Master Certified
- Ford Master Certified
- Automobile Service Consultant CR1
- Toyota Level 3 Award Winner
Timeline
Customer Project/ Program Manager II
05.2022 - Current
Sr. Dealer Solutions Consultant
Cox Automotive
06.2018 - 05.2022
Field Implementation Specialist
Cox Automotive
11.2017 - 06.2018
Lead Advisor/Account Manager
Vroom.com
11.2015 - 10.2016
Service Advisor
Huffines Auto Dealerships
04.2015 - 11.2015
Service Advisor
Grapevine Ford
03.2014 - 04.2015
Some College (No Degree) - Project Management
Ashford University