Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Donna Smith

Ardmore,OK

Summary

Driven and detail-oriented professional with a proven track record in customer service excellence and cash management, honed at Okies Corner and Sonic Drive-In. Skilled in fostering customer loyalty through exceptional service and efficient transaction handling. Demonstrates strong team collaboration and time management skills, significantly enhancing customer satisfaction and operational accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Okies Corner
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager

Sonic Drive-In
10.2021 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Cashier

Okies Corner
08.2015 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

GED -

Guthrie JobCorps
Guthrie, OK
02-2007

High School Diploma -

Lone Grove High School
Lone Grove, OK
05-2004

Skills

  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail
  • Patience and empathy
  • Customer assistance
  • Work ethic and integrity
  • Time management skills
  • Team collaboration
  • Cleaning and sanitizing
  • Cash handling and management
  • Money handling
  • Customer relations
  • Cash management
  • Cash register operation
  • Reliability and punctuality
  • ID verification

Accomplishments

  • Completed manager training program.
  • Trained and mentored multiple employees.
  • Supervised team of 6 or more staff members at one time.

Certification

  • Tobacco Seller's License - Various State Agencies.
  • Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.

Languages

English
Full Professional

Timeline

Cashier

Okies Corner
11.2023 - Current

Assistant Manager

Sonic Drive-In
10.2021 - 11.2023

Cashier

Okies Corner
08.2015 - 10.2021

GED -

Guthrie JobCorps

High School Diploma -

Lone Grove High School

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Donna Smith