Donna Snider
Louisville,KY
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Value City Funiture
LOUISVILLE, KY
09.2021 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 20+ people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
Assistant Manager
Zales Jewelers
Louisville, Kentucky
02.2017 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Ashley Furniture Homestore
Louisville, Kentucky
10.2015 - 02.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ01.2024
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ11.2022
Skills
- Sales Program Coordination
- Team Recruiting and Onboarding
- Retail Knowledge
- Customer Service and Assistance
- Time Management
- Sales Tracking
- Constructive Feedback
- Employee Retention
Certification
HR certifiaction
Timeline
Sales Manager
Value City Funiture
09.2021 - Current
Assistant Manager
Zales Jewelers
02.2017 - 09.2021
Assistant Manager
Ashley Furniture Homestore
10.2015 - 02.2017
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
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