Donna Snow
Poplar Bluff,MO
Summary
Highly motivated employee with desire to take on new challenges. Looking for a new role where hard work and dedication will be highly valued. Possess a strong work ethic, adaptability, and exceptional interpersonal skills. Successfully works as part of team. Known for successfully handling customer support issues. Experienced in defining and analyzing customer requests to resolve issues and who is devoted to giving every customer a memorable experience. Finds working with and helping people rewarding and takes joy in it and the relationships built with customers.
Overview
9
9
years of professional experience
Work History
Customer Service Clerk
Kroger
Poplar Bluff, MO
10.2017 - Current
- Greeted customers and provided assistance with inquiries.
- handled incoming and outgoing western union transfers
- handled customer bill pay system
- supervise breaks on my shift
- general cleaning and organizing duties
- Assisted customers in selecting appropriate products or services to meet their needs.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Provided product knowledge to customers through verbal communication and written correspondence.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Resolved customer complaints in a timely manner.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Counted and verified currency, coins and checks received during shift.
- Issued refunds and change due to customers accurately and timely.
- Assisted customers with inquiries related to payment methods accepted by the store.
- Maintained a clean and organized workspace according to company standards.
- Ensured all paperwork was completed correctly and submitted on time.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Reconciled discrepancies between physical count of funds versus computerized records.
- Responsible for handling large sums of money safely at all times.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Greeted customers, assessed their needs and provided appropriate services.
- cross trained in fuel department
- Stocked shelves, rotated products, cleaned shelves and displays.
- Adhered to safety standards while handling hazardous materials such as gasoline.
- Ensured store cleanliness by sweeping floors, mopping spills and emptying trash receptacles.
- Maintained fuel pumps in a safe condition through regular inspections and cleaning of dispensers, hoses and nozzles.
- Processed lottery tickets sales according to state regulations.
- Verified that all pricing was correct before ringing up each sale transaction.
- Checked identification for age-restricted items such as cigarettes or alcohol.
- Provided excellent customer service by responding promptly to inquiries or requests from customers regarding products or services offered at the Fuel Center.
- Calculated discounts for promotional offers or loyalty programs.
- Trained new employees in proper operations of cash registers, stocking techniques and general store policies.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Caregiver
Endeavor Home Care
Poplar Bluff, MO
07.2016 - 12.2017
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Dietary Aide
Oakdale Care Center
Poplar Bluff, MO
03.2015 - 06.2015
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Cleaned and sanitized kitchen equipment and surfaces.
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Served food and snacks according to planned menu and patients' diet orders.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Followed dietary procedures in accordance with established policies.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
Personal Care Assistant
Oakdale Care Center
Poplar Bluff, MO
03.2015 - 06.2015
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with medication administration, including dispensing and documentation of patient medications.
Education
GED -
Reynolds County R2
Ellington, MO06-2015
Some College (No Degree) - Criminal Justice
Three Rivers Community College
Poplar Bluff, MOVeterinary Assistant Career Diploma
Penn Foster Career School
Scranton, PAAffiliations
- I am a wife and a mother to four children which occupy most of my spare time. When I am not spending time with my family I can be found with my nose in a book or spending time with our 2 dogs and 2 cats. I also enjoy crafting bows for my youngest daughter.
Additional Details
- upon putting together this resume the skills section of the website I am using failed. I would be more than happy to discuss skills in person.
References
References available upon request.
Timeline
Customer Service Clerk
Kroger
10.2017 - Current
Caregiver
Endeavor Home Care
07.2016 - 12.2017
Dietary Aide
Oakdale Care Center
03.2015 - 06.2015
Personal Care Assistant
Oakdale Care Center
03.2015 - 06.2015
GED -
Reynolds County R2
Some College (No Degree) - Criminal Justice
Three Rivers Community College
Veterinary Assistant Career Diploma
Penn Foster Career School