Donna Speed
Self Employed
Purvis,MS
Summary
Professionally trained in business, banking & finance, I'm responsible, dependable, trustworthy with a kind personality and good work ethic.
Overview
34
34
years of professional experience
Work History
Owner & Broker
Donna's Doxieville Kennel
04.2006 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions about puppies.
- General bookkeeping, in charge of all advertiising on business website and social media.
- Bringing happiness to others with adorable and healthy puppies.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Office Manager
Dls Enterprises, Inc
09.2002 - 05.2007
- Maintained bookkeeping , computer and physical filing systems.
- Accounts Payable, Accounts Receivable of invoices
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bookkeeper, Payroll, Purchasing & Collections
Family Medical Associates
05.2001 - 09.2002
- Maintained and processed invoices and deposits
- Completed payroll for (40) employees and maintained detailed records for Human Resources.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- In charge of Accounts Payable and Accounts Receivable while organizing and maintaining bank statements for office checking accounts.
- Reconciled and corrected issues with financial records.
- Ordering medical and office supplies for clinic.
Office Manager
Mid South Services
05.1999 - 04.2001
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Collections on all past due accounts.
- Payroll for (10) employees.
Assistant Manager
First Family Financial Services
05.1997 - 04.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Processed credit applications by phone and in office then processed and closed personal/business loans.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collections for 60-90 day accounts.
Customer Service Representative
Kentucky Finance
03.1995 - 04.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor from front counter.
- Answered constant flow of customer calls with minimal wait times.
- Processed daily payments, balanced cash drawer.
- Processed all sales contracts.
- Collections of 30-60 day collections.
Bank Teller
Citizens National Bank
03.1993 - 03.1995
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts.
- Processed new checking/saving accounts.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Switchboard Operator, Safe Deposit and Bank Clerk
First State Bank
01.1992 - 02.1993
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Processed monthly safe deposit boxes statements.
- In charge of admission to safe deposit and bank cash vault.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Admissions Clerk
Jones County Junior College
07.1989 - 01.1992
- Greeted students and faculty warmly to increase comfort and create rapport.
- Performed general office duties including clerical, computer and filing.
- Processed college student applications by phone and mail.
- Secretary to Admissions Director.
- Administered weekly ACT (American College Testing) exams of college applicants.
Education
Associate of Arts - Business Administration
Jones County Junior College
Ellisville, MS05.1989
High School Diploma -
Clara High School
Clara, MS05.1986
Skills
- Computer Skills
- Accounts Receivable and Accounts Payable
- Payroll
- Accounting
- Collections
- Loan Processing
- General Office Duties
- Business Management
Timeline
Owner & Broker
Donna's Doxieville Kennel
04.2006 - Current
Office Manager
Dls Enterprises, Inc
09.2002 - 05.2007
Bookkeeper, Payroll, Purchasing & Collections
Family Medical Associates
05.2001 - 09.2002
Office Manager
Mid South Services
05.1999 - 04.2001
Assistant Manager
First Family Financial Services
05.1997 - 04.1999
Customer Service Representative
Kentucky Finance
03.1995 - 04.1997
Bank Teller
Citizens National Bank
03.1993 - 03.1995
Switchboard Operator, Safe Deposit and Bank Clerk
First State Bank
01.1992 - 02.1993
Admissions Clerk
Jones County Junior College
07.1989 - 01.1992
Associate of Arts - Business Administration
Jones County Junior College
High School Diploma -
Clara High School