Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Donna Spencer

Abilene,TX

Summary

Accomplished Customer Implementation Coordinator offering 16 years’ experience developing relationships with Fortune 500 vendors to implement efficient contract pricing and distribution channels. Expertise in marketing new contract pricing strategies, medical and pharmaceutical product promotion to achieve market increase. Successful record of resolving escalated disputes to maintain seamless contract workflow.

Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.

Overview

18
18
years of professional experience

Work History

Customer Implementation Manager

04.2008 - 10.2022
  • Work with Group Purchasing Organization to obtain documentation required to support the new Customer implementation process
  • Communicate with and provide regular updates on customer status to sales representatives
  • Track and report progress daily related to assigned implementations via new Customer Implementation Database
  • Obtain contract eligibility from suppliers through correspondence and assist in resolving issues
  • Partner with Contract Operations to ensure successful transition of customers to the ongoing maintenance process, including issue resolution after transition
  • Maintain department quality standards, monitor through quality review process
  • Run sales history files as needed, primarily used for customer pricing transfers
  • Maintained volume of 100+ assigned implementations without sacrifice to customer service

Sales Support Customer Service Representative

McKesson
12.2004 - 01.2022
  • Supported sale representatives with issues regarding accounts with outside suppliers.
  • Including resolving billing and contractual problems.

Education

Associate of Arts -

Leeward University of Hawaii
Wahawi, HI

Skills

  • Organized, reliable, and a team player with a great attitude
  • Two- and one-half years’ experience implementing or transferring contract pricing for Medical-Surgical customers
  • Willing managed increased workload for approximately one year, in absence of multiple team members
  • Effectively created and maintained positive working relationships with sales representatives
  • Focus on developing relationships with vendor partners, resulting in improved communication and response time
  • Proficient at issue resolution, specifically high profile escalated issues

SUMMARY OF QUALIFICATIONS

  • Typing speed 45-50 W.P.M.
  • Excellent ability for verification of data input and correct errors
  • Familiar with Word, Excel, Salesforce (SFDC), Microsoft Office & Image Now
  • Excellent communication skills
  • Ability to make sound judgements and have critical thinking
  • Ability to manage and impart confidential information

Timeline

Customer Implementation Manager

04.2008 - 10.2022

Sales Support Customer Service Representative

McKesson
12.2004 - 01.2022

Associate of Arts -

Leeward University of Hawaii

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Donna Spencer