Donna Stark

• Evaluated hiring, firing, and promotions requests.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Provided strong leadership to enhance team productivity and morale.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Implemented and developed operational standards, policies and procedures. Traveled from store to store meeting with my employees doing a walk of each facility with the store manager to ensure our Storage units were clean ready to rent and our facility was very presentable.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Weekly deposits to the bank.
• Weekly meetings with the CEO to go over success numbers, insurance penetration, move-in, move out and percentages and weekly sales.

1. Began with company as a Store Manager and was promoted to General Manager within 3 months.

Responsibilities include:

• Customer service via phone, email, and SMS messaging.
• Property management and administration.
• Assisting customers with finding the best size storage unit for their needs.
• Asking open ended questions and listening carefully to fully understand their needs and providing them with the best possible solution.
• Showing units to customer; providing a caring experience and answering all questions and concerns.
• Use of computers and other electronic devices to complete the lease and payment.
• Going through the lease with the customer, discussing property rules and company policies.
• Selling merchandise for moving and storing needs.
• Processing payments (cash, checks, credit); keeping cash drawer and balancing every night.
• Drove year-over-year business growth while leading operations, strategic visionand long-range plann
• Collection calls and emails to past due customers. Reviewing account status with the customer and going over payment options, fee schedules, and disposal sale schedules.
• Setting up past due accounts for auctions.
• Following CO lien law guidelines, ensuring we have all necessary documents to move forward with selling the property
• inside the storage units.
• Using power tools to cut off locks; taking inventory of contents and sealing for auction.
• Creating auctions online for bidding.
• Processing the sale of an auction with a winning bidder. This includes taking the payment, reviewing the rules, and verifying the inventory of the contents
• of the unit sold.Performing lock checks throughout the day to ensure all units are properly secured and reaching out to customers who's unit doors are not secure.
  Weekly in-depth walk through of entire property.
  Weekly inventory management and merchandising.