Donna Stearns
Harrisonville,MO
Summary
Highly accomplished Performance Manager and Key Accounts Manager with 20+ years of experience in the automotive industry. Offering expertise in retaining key accounts and enhancing profit channels through training and engaging customers in software. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Key Account Manager
AutoAlert
01.2020 - 12.2024
- Developed and delivered presentations to key customers to position products and services.
- Managed key accounts, utilizing data mining tools to drive customer engagement and retention
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Collaborated with cross-functional teams to ensure seamless customer onboarding and support.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through Salesforce database.
- Contributed to event marketing, sales and brand promotion.
- Achieved an impressive churn rate of less than 2%
Performance Management Operations Level 2
VinSolutions
01.2017 - 12.2019
- Created and managed templates to use for campaigns.
- Helped train new account managers.
- Designed Sequel base reporting for specific client needs
- Assisted up to 15 Account Managers with dealership needs and issues.
Performance Manager
Vinsolutions
04.2008 - 01.2017
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
- Led dealerships to drive results and meet production, quality and sales goals.
- Developed, tracked and analyzed variance of key performance measurements.
- Supported software by training to overcome client issues.
- Developed relationships with customer via virtual meetings and onsite visits.
- Helped customers during onboarding with 6 week training program and then month to month touches.
- Churn was less than 1% regarding a 80-100 book of business.
Sales Associate
Adams Chevrolet
03.2005 - 04.2008
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-traffic situations.
- Answered customer questions about GM products, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Introduced GM product, sold, and then delivered product. Following up with customers after sale.
- Top sales associate 3 years in a row in 3 store dealer group.
Education
Associate of Science - Developmental Psychology
CMSU/ Longview Community College
Missouri12-1990
Skills
- Customer Experience and Loyalty
- Business Management and Digital Marketing
- CRM Processes and Data Base
- Creating Reports for Business Analysis
- Software Training
- Business Analysis
- Ability to work in fast paced environment and prioritize multiple tasks
- Proficient at Salesforce
- Lead Generation
- Relationship Selling
- Sales Lifecycle Management
- Client onboarding
- Account strategy
Accomplishments
Award given for Performance Manager of the year at Vinsolutions.
Created and incorporated several training documents to help with client success.
Timeline
Key Account Manager
AutoAlert
01.2020 - 12.2024
Performance Management Operations Level 2
VinSolutions
01.2017 - 12.2019
Performance Manager
Vinsolutions
04.2008 - 01.2017
Sales Associate
Adams Chevrolet
03.2005 - 04.2008
Associate of Science - Developmental Psychology
CMSU/ Longview Community College
Similar Profiles
Thomas WaltersThomas Walters
Sales Engineer at AutoAlertSales Engineer at AutoAlert
Danny StrotherDanny Strother
Client Care Specialist at AutoAlertClient Care Specialist at AutoAlert
Austin BergAustin Berg
Driver at Brooks TruckingDriver at Brooks Trucking