Donna Steele Wellman
Cedarville,IL
Summary
Seasoned Human Services Caseworker with background in social work and community outreach. Experience includes managing caseloads, evaluating client needs, coordinating services and advocating for individuals within the legal system. Strong interpersonal skills coupled with knowledge of crisis intervention strategies. Proven ability to foster positive relationships, contribute to team objectives and effect meaningful change in clients' lives.
Overview
20
20
years of professional experience
Work History
Human Services Caseworker
State of Illinois-Department of Human Services
Freeport, IL
08.2005 - Current
- Provided case management services to clients, including assessing client needs and developing individualized service plans.
- Interviewed applicants to verify information eligibility for public assistance.
- Supported applicants in completing documents with accuracy for human service programs.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Researched available financial assistance programs for clients who qualify for additional benefits or services.
- Processed benefit computations and under or overpayment adjustments.
- Coordinated referrals between various agencies when necessary.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained confidentiality standards according to agency policies and procedures.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Conducted assessments of family strengths, needs and barriers.
- Maintained accurate records of all client interactions and progress towards goals.
- Obtained income, asset and financial information to determine program eligibility.
- Advised clients on how to access community resources such as employment opportunities, housing assistance, legal aid.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
- Acted as role model for clients by exhibiting positive behaviors.
- Attended trainings related to human services best practices in order to stay up-to-date on relevant information.
- Assisted with the development of resources for clients in order to help them achieve their goals.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Business Administration And Management
Columbia College of Missouri
Freeport, IL11-2004
Timeline
Human Services Caseworker
State of Illinois-Department of Human Services
08.2005 - Current
Bachelor of Science - Business Administration And Management
Columbia College of Missouri
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