Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Donna Stepaniak

Farmers Branch,TX

Summary

Customer service professional with extensive experience in the hotel industry, consistently delivering high standards of service. Proven ability to manage inventory accurately and efficiently. Skilled in independently operating events and providing detailed instructions to ensure smooth execution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Special Events Assistant

Marriot Hotels And Resorts
Grapvine, TX
01.2024 - 03.2025
  • Provided exceptional customer service to guests, addressing inquiries and concerns promptly.
  • Set up and dismantled event equipment, ensuring smooth transitions between activities.
  • Managed registration processes, verifying attendee information and distributing materials.
  • Monitored event spaces for cleanliness and organization throughout the occasion.
  • Implemented safety protocols to maintain a secure environment for all participants.
  • Transported equipment needed for events between various locations.
  • Ensured compliance with health codes and fire regulations while setting up the venue.
  • Sourced additional materials needed for the successful execution of events.
  • Provided customer service support during events by responding to inquiries from guests and resolving any issues that arose.
  • Performed post-event cleanups by removing trash from the premises.
  • Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
  • Sought guidance from senior team members to resolve issues.
  • Managed registration tables, efficiently processing attendee check-ins and distributing materials.
  • Supported catering team with setup, service, and cleanup of event food and beverages.
  • Collaborated with security personnel to address any safety concerns or emergencies.

Special Events Assistant

Marriott
Gaylord, TX
10.2023 - 02.2024
  • Assisted in planning and coordinating special events for guests and clients.
  • Managed event logistics, including setup, breakdown, and equipment organization.
  • Supported the execution of promotional activities to enhance guest experiences.
  • Maintained event spaces to ensure cleanliness and readiness for upcoming functions.
  • Handled guest inquiries and provided information about special events offerings.
  • Managed guest lists, registration processes and seating arrangements for special events.
  • Provided support to guests during special events by answering questions or addressing concerns.
  • Analyzed feedback from attendees after each event in order to improve future experiences.
  • Collaborated with other departments to ensure successful execution of all aspects of the event.
  • Developed relationships with venues to secure favorable rates for future events.
  • Compiled post-event reports detailing attendance numbers, revenue generated and overall success rate of event.
  • Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Assisted customers with product selection and inquiries.
  • Maintained organized merchandise displays throughout the store.
  • Collaborated with team to restock shelves efficiently.
  • Provided excellent customer service to enhance shopping experience.
  • Participated in training new employees on store policies.
  • Ensured compliance with store safety and cleanliness standards.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided product information and answered customer questions.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Offered suggestions for additional items that may be of interest to customers.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Inspected purchased items for defects before handing them over to customers.
  • Addressed customer questions and concerns regarding products and services.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Assisted in the preparation and execution of physical inventory counts.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Participated in team meetings and training sessions.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.

Preschool Teacher's Assistant

Hamilton Academy
Farmers Branch, TX
05.2016 - 12.2023
  • Assisted teachers in creating engaging lesson plans for preschool activities.
  • Supported children during playtime, promoting social skills and teamwork.
  • Organized classroom materials and maintained a clean, safe environment.
  • Supervised daily routines, ensuring adherence to safety and health standards.
  • Facilitated communication between parents and teachers regarding student progress.
  • Implemented educational games that fostered cognitive development among students.
  • Collaborated with staff to prepare for special events and activities.
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules, and maintain safety.
  • Assisted with or led story time by reading books to children.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Made and distributed nutritious snacks by preparing and dividing into portions.
  • Maintained and cleaned nap mats by making minor repairs and wiping down.
  • Took class attendance and recorded absences.
  • Attended in-services, workshops and seminars.

Retail Sales Associate

Marriott
Grapevine, Texas
10.2015 - 02.2023
  • Assisted customers with product selection and inquiries.
  • Maintained organized merchandise displays throughout the store.
  • Collaborated with team to restock shelves efficiently.
  • Provided excellent customer service to enhance shopping experience.
  • Participated in training new employees on store policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.

Education

Bachelor of Science - Rehabilitation

Stephen F. Austin State University
Nacogdoches, TX
05-1994

Skills

  • Guest relations
  • Safety compliance
  • Event logistics
  • Equipment management
  • Inventory tracking
  • Problem solving
  • Effective communication
  • Team collaboration
  • Time management
  • Attention to detail

Certification

  • CPR
  • Food and Beverage

Affiliations

Church Activities

Member of the Football Booster club

Mother group

Timeline

Special Events Assistant

Marriot Hotels And Resorts
01.2024 - 03.2025

Special Events Assistant

Marriott
10.2023 - 02.2024

Preschool Teacher's Assistant

Hamilton Academy
05.2016 - 12.2023

Retail Sales Associate

Marriott
10.2015 - 02.2023

Bachelor of Science - Rehabilitation

Stephen F. Austin State University

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