Donna Stephens
Robbinsville,NC
Summary
Dynamic healthcare leader with proven success at Graham County Government, specializing in health promotion and quality improvement. Adept at fostering multidisciplinary collaboration and implementing data-driven strategies that enhance community wellbeing. Recognized for reducing communicable diseases and promoting continuous improvement, while ensuring compliance with HIPAA guidelines and delivering exceptional patient care.
Health professional with strong background in leadership, policy development, and community health initiatives. Proven track record in managing multidisciplinary teams, optimizing healthcare services, and ensuring compliance with health regulations. Skilled in strategic planning, resource allocation, and program evaluation. Known for adaptability, collaborative spirit, and results-driven approach.
Overview
23
23
years of professional experience
Work History
Interim Health Director
Graham County Government
03.2023 - Current
- Evaluated the efficacy of existing health interventions, making data-driven adjustments as needed to ensure maximum impact on community wellbeing.
- Led a multidisciplinary team to achieve departmental goals and improve overall performance.
- Collaborated with government agencies, ensuring compliance with all regulations and adherence to best practices in public health management.
- Reduced instances of communicable diseases within the community through proactive prevention efforts and education campaigns.
- Oversaw the implementation of new technologies aimed at improving patient care quality, such as electronic medical records systems or telehealth solutions.
- Promoted a culture of continuous improvement within the organization, consistently seeking new approaches for enhancing service delivery and patient outcomes.
- Enhanced community health through strategic partnerships with local organizations and stakeholders.
- Ensured the delivery of high-quality healthcare services by establishing rigorous performance standards.
Administrator
Cherokee Indian Hospital
12.2019 - 03.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
Administrator
Graham Healthcare And Rehabilitation Center
01.2005 - 12.2019
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, arranged, and input information into database system.
RN Supervisor
Children's Healthcare of Atlanta
03.2002 - 01.2005
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Demonstrated commitment to ongoing professional development by attending relevant conferences, workshops, and training sessions to stay current on the latest trends and best practices within nursing supervision.
Education
Bachelor of Science - Public Health
Capella University
Minneapolis, MN06-2025
Associate of Science - Nursing
Tri County Community College
Murphy, NC04-2002
Diploma - Nursing (LPN)
Appalachian Technical College
Jasper, GA05-1995
Skills
- Health promotion
- Quality improvement
- Healthcare administration
- Public health
- Clinical supervision
- Excellent communication
- HIPAA guidelines
- Problem identification
- Multidisciplinary team collaboration
- Continuous improvement
- Basic life support for health care providers (BLS)
- Performance monitoring
- Process implementation
- Data analysis
- Process improvement
Timeline
Interim Health Director
Graham County Government
03.2023 - Current
Administrator
Cherokee Indian Hospital
12.2019 - 03.2023
Administrator
Graham Healthcare And Rehabilitation Center
01.2005 - 12.2019
RN Supervisor
Children's Healthcare of Atlanta
03.2002 - 01.2005
Bachelor of Science - Public Health
Capella University
Associate of Science - Nursing
Tri County Community College
Diploma - Nursing (LPN)
Appalachian Technical College
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