Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Stone

Epsom

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

32
32
years of professional experience

Work History

Receptionist

Havenwood Heritage Heights
12.2013 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Licensed Insurance Agent

American Family Insurance
04.1993 - 04.2013
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Education

Southwick High
Southwick MA

Skills

  • Organization skills
  • Telephone skills
  • Time management
  • Customer and client relations
  • Administrative support
  • Security awareness
  • Reception desk management
  • Multitasking and prioritization

Timeline

Receptionist

Havenwood Heritage Heights
12.2013 - Current

Licensed Insurance Agent

American Family Insurance
04.1993 - 04.2013

Southwick High

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